Popped ***** Marlboro blue ice

I'm so annoyed with this brand. It's expensive for nothing, I just opened a pack and the ***** are already popped leaving no ice flavoring. I had this happen before and thought maybe I did something wrong. This isn't value for money. And it's hard to get a hold of them no email address. One must either call or ship the product back at some local pmi. What's that more costs!