Nightmare accommodation

We had decided to make a booking and as any ordinary person internet is ur quickest solution so as we did we scrolled pass marlborough and this were it had begun, the pictures were beautiful and rooms looked amazing. So we contacted the number and a lady who answered was so helpful and my husband decided with the good service he shall pay for it, to our suprise when we get there the blankets are stained, towels are dirty , rooms smell really bad and the is plastic on the beds instead of sheets. When we called to explain the ordeal , the lady who helped from the internet bookings was rude and when i tried calling from another cell as she was cutting my calls , a man answered and asked "why are you harrassing my wife" , when we tried explaining the situation he used languages and made a racial comment and said we can do whatever we want we will never smell our money back and if we dont like the place we must leave and book some where else. Please a serious warning to anyone looking for accommodation in beachfront durban , please please please dont book at marlborough its a nightmare.