Please make you explanations are clear and transparent

Worst experience ever we askes for an early check on one of our rooms just to keep oir bags safe nothing much they refused an let us crry round the beach until one of us lost a bag with her belongings including id and cellphone

So when we checked in we also did mention. That will be checking out early.ok we both agreed when we to check out and get our breakage fee we were told that we should have wait until 10 for their staff to report to work ecen now we still waiting for the to communicate