MC
Marli Cape Town
Unclaimed Business
MC
AI Review Summary
Based on recent customer reviews, Marli Cape Town receives overwhelmingly negative feedback, with customers consistently reporting that products received do not match website advertising. Jewellery marketed as gold or sterling silver is described as cheap costume jewellery sourced from China and resold at significant markups. Customers report extreme difficulty obtaining refunds, with the business requiring returns be shipped to China at the customer's expense. Communication is limited to email only, with slow or no responses. Multiple reviewers have flagged the business as fraudulent and misleading, particularly regarding its claimed local South African identity.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|10 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Marli Cape Town
Based on recent customer reviews, Marli Cape Town receives overwhelmingly negative feedback, with customers consistently reporting that products received do not match website advertising. Jewellery marketed as gold or sterling silver is described as cheap costume jewellery sourced from China and resold at significant markups. Customers report extreme difficulty obtaining refunds, with the business requiring returns be shipped to China at the customer's expense. Communication is limited to email only, with slow or no responses. Multiple reviewers have flagged the business as fraudulent and misleading, particularly regarding its claimed local South African identity.
Marli Cape Town has a TrustIndex of 0 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Marli Cape Town across 10 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencemF
marli F
1 reviews | Active since Jan 2020
25 Feb 2026, 11:04
Marli CHINA... ag I mean CAPE TOWN
If I could give 0 stars I would. Don't also be fooled by the images on their site. It is cheap a$$ costume jewellery. Customer care takes up to 7 days to respond to each email... Return for refund? - no probs. Just courier it back (at your own cost) to our warehouse in CHINA! Thanks Marli 'CAPE TOWN' cheapest courier service to China costs more than my purchase so ja... xie xie
Helpful (0)
|Replies (0)mF
marli F
1 reviews | Active since Jan 2020
25 Feb 2026, 11:04
Marli CHINA... ag I mean CAPE TOWN
If I could give 0 stars I would. Don't also be fooled by the images on their site. It is cheap a$$ costume jewellery. Customer care takes up to 7 days to respond to each email... Return for refund? - no probs. Just courier it back (at your own cost) to our warehouse in CHINA! Thanks Marli 'CAPE TOWN' cheapest courier service to China costs more than my purchase so ja... xie xie
0
Replies (0)WC
Wendy C
1 reviews | Active since Jan 2020
25 Feb 2026, 10:46
Marli Cape Town
Picture of wide jeans looked amazing what arrived was polyester **********ly made pants - tried getting refund they offered me 10% and I could keep the pants - cost R1108- never ever trust them - they are not local as they state - made in China
Helpful (0)
|Replies (0)WC
Wendy C
1 reviews | Active since Jan 2020
25 Feb 2026, 10:46
Marli Cape Town
Picture of wide jeans looked amazing what arrived was polyester **********ly made pants - tried getting refund they offered me 10% and I could keep the pants - cost R1108- never ever trust them - they are not local as they state - made in China
0
Replies (0)JL
Jaz L
1 reviews | Active since Jan 2020
17 Feb 2026, 09:44
bad service delivery
I truly understand when a company is closing down there is a lot going on behind the scenes. But when you have admin and delays in shipping but this was supposed to be a surprised gift from my son and he is very disappointed that it did not arrive. We have sent emails and have had no response can someone please reach and left us note the status or when the delivery can be expected.
Helpful (0)
|Replies (0)JL
Jaz L
1 reviews | Active since Jan 2020
17 Feb 2026, 09:44
bad service delivery
I truly understand when a company is closing down there is a lot going on behind the scenes. But when you have admin and delays in shipping but this was supposed to be a surprised gift from my son and he is very disappointed that it did not arrive. We have sent emails and have had no response can someone please reach and left us note the status or when the delivery can be expected.
0
Replies (0)TR
MB
Michelle B
1 reviews | Active since Jan 2020
11 Feb 2026, 12:46
Not gold but ****
**** quality Advertising gold but bronze very unhappy want my money but they gave me 10 % discount on next buy Hell no!!! Refund me!!!!?
Helpful (0)
|Replies (0)MB
Michelle B
1 reviews | Active since Jan 2020
11 Feb 2026, 12:46
Not gold but ****
**** quality Advertising gold but bronze very unhappy want my money but they gave me 10 % discount on next buy Hell no!!! Refund me!!!!?
0
Replies (0)IJ
Ilse J
1 reviews | Active since Jan 2020
8 Feb 2026, 14:13
Beware of Marli Cape Town
Jewelry not sterling silver as claimed but stainless steel! Item looks like *******. Marli wants me to pay the courier fee back to China in order to get refunded! That after what she has done, is *****. Beware. Do not order from that website. She takes no ownership of conning customers.
Helpful (0)
|Replies (0)IJ
Ilse J
1 reviews | Active since Jan 2020
8 Feb 2026, 14:13
Beware of Marli Cape Town
Jewelry not sterling silver as claimed but stainless steel! Item looks like *******. Marli wants me to pay the courier fee back to China in order to get refunded! That after what she has done, is *****. Beware. Do not order from that website. She takes no ownership of conning customers.
0
Replies (0)JZ
Jacqui Z
1 reviews | Active since Jan 2020
3 Feb 2026, 12:47
Marli Cape Town **** - Report to National Consumer Council Commission
This is 100 percent a ****! The jewelry is not what was advertised. The jewelry received is damaged and not to the quality they advertised. There is no way of contacting them besides their customer service email which they respond with nonsense. Ladies be careful this is a **** and you will be ******. I have been going back and forth with them for almost a month now and nothing has been resolved - no money back guarantee is honoured. I am reporting them to the National Consumer Council Commission and hopefully they will receive more complaints and shut this down immediately!!!
Helpful (0)
|Replies (0)JZ
Jacqui Z
1 reviews | Active since Jan 2020
3 Feb 2026, 12:47
Marli Cape Town **** - Report to National Consumer Council Commission
This is 100 percent a ****! The jewelry is not what was advertised. The jewelry received is damaged and not to the quality they advertised. There is no way of contacting them besides their customer service email which they respond with nonsense. Ladies be careful this is a **** and you will be ******. I have been going back and forth with them for almost a month now and nothing has been resolved - no money back guarantee is honoured. I am reporting them to the National Consumer Council Commission and hopefully they will receive more complaints and shut this down immediately!!!
0
Replies (0)MG
Michelle G
1 reviews | Active since Jan 2020
30 Jan 2026, 10:41
Marli Cape Town ****
All '****' merchandise. Found everying on Temu at 500% less. Even used the the Temu photos on Marli website. When I pointed out the bad quality and **** advertising the socalled customer info stopped replying to my emails. I'm trying to return the goods for a refund but I'm being ignored by them.
Helpful (0)
|Replies (0)MG
Michelle G
1 reviews | Active since Jan 2020
30 Jan 2026, 10:41
Marli Cape Town ****
All '****' merchandise. Found everying on Temu at 500% less. Even used the the Temu photos on Marli website. When I pointed out the bad quality and **** advertising the socalled customer info stopped replying to my emails. I'm trying to return the goods for a refund but I'm being ignored by them.
0
Replies (0)