I do not deserve customer service because I am on free Marriott Bonvoy membership

A Marriott Bonvoy social media admin just told me I don't deserve customer service because I'm asking about missing stays which have not been allocated to my profile because I am on a "free" rewards program. When I asked for the name of the individual responding, the keyboard warrior gave me silence.

Anyway, apparently, I'm supposed to work for free for Marriott to ensure my stays are recorded because I am on a free program.

I've stayed at your properties over 100 times, but a quarter of them aren't even on my account. So, because this program is "free," I'm expected to do Marriott's work for them.

I'm considering cancelling my four upcoming bookings in October and switching to a competitor. It seems like Marriott doesn't value loyal customers or basic customer service for free.

By the way, who is your fiercest rival? I'd like to take my business there and experience their customer service, even if it's through their free reward programs.

Hotel stays are about comfort and experience, and now I have a sour taste in my mouth after this nasty interaction with your cheap, outsourced social media consultant, who I doubt works for free.