6 months later claim is not finalized

I have a 3rd party claim since October last year. It has been 6 months dealing with Michael. 3 weeks ago the assessor came out and I'm still waiting for the report from Michael. He says that is managers are not getting it done.Now I email him he is no longer employed there. Pathetic service where he doesn't reply to emails and doesn't return calls. In the last 6 months he has only called me once because I gave him an ultimatum. Train your staff. I would not advise any individual or business to be insured by this company.