MA
Marsh Africa
Unclaimed Business
MA
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Marsh Africa
Marsh Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Marsh Africa across 18 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNJ
Nolutando J
1 reviews | Active since Jan 2020
8 Oct 2025, 14:13
Poor service
Marsh insurance has the worst service, our car was involved in the accident with their car. We have been trying to follow up but their phones are forever ringing no answer. I emailed Keagile Makati she doesn't respond either. We are frustrated the car has been standing for 2months now and is causing so much inconvenience on our daily lives...al we want is a feedback and to be updated.
Helpful (0)
|Replies (0)NJ
Nolutando J
1 reviews | Active since Jan 2020
8 Oct 2025, 14:13
Poor service
Marsh insurance has the worst service, our car was involved in the accident with their car. We have been trying to follow up but their phones are forever ringing no answer. I emailed Keagile Makati she doesn't respond either. We are frustrated the car has been standing for 2months now and is causing so much inconvenience on our daily lives...al we want is a feedback and to be updated.
0
Replies (0)DG
David G
1 reviews | Active since Jan 2020
10 Mar 2025, 15:13
Marsh Brokers-non existent service
I am writing to express my deep disappointment with the service provided by Marsh Brokers and Hollard Short Term Insurance regarding my recent insurance claims. It has now been nearly three weeks since we lodged our claims following the damage to our carport, cars, and property caused by a tree fall. During this time, Marsh Brokers, specifically our broker Jozef Wilson, has been extremely unhelpful. We have had to follow up with them multiple times a day, only to hear that they are still awaiting feedback from Hollard. There has been no proactive communication, no sense of urgency, and no meaningful assistance from the brokers, whose primary role should be to assist and guide us through this process. In addition to the lack of assistance, Jozef Wilson sent us a message via WhatsApp, stating that he "also has a life and is almost on pension." We found this response to be highly unprofessional, given that we are paying for services that include broker support and timely resolution of claims. Hollard Short Term Insurance has also fallen short in terms of their service. They took two weeks just to send an assessor, who then disagreed with the panel beaters regarding the severity of the damage to one of our cars. Even after this long delay, we are still waiting for any positive feedback on our claims, and despite being told that payout would occur within 48 hours, we have yet to receive any progress on claims related to our carport and palisades. To make matters worse, we discovered that our top-up cover had mysteriously disappeared, even though our premium remains unchanged. This lack of transparency and reliability has made an already frustrating situation even worse. We expected Marsh Brokers and Hollard to act in our best interest as their clients, but instead, we have been left to manage the claims process on our own. The service we’ve received is far from acceptable, and it has caused us considerable stress and inconvenience. I am writing this letter to formally highlight our dissatisfaction with Marsh Brokers, broker Jozef Wilson, and Hollard Short Term Insurance. We hope this public platform will bring attention to the poor service we’ve experienced and prompt the necessary improvements for a timely and fair resolution of our claims.
Helpful (0)
|Replies (0)DG
David G
1 reviews | Active since Jan 2020
10 Mar 2025, 15:13
Marsh Brokers-non existent service
I am writing to express my deep disappointment with the service provided by Marsh Brokers and Hollard Short Term Insurance regarding my recent insurance claims. It has now been nearly three weeks since we lodged our claims following the damage to our carport, cars, and property caused by a tree fall. During this time, Marsh Brokers, specifically our broker Jozef Wilson, has been extremely unhelpful. We have had to follow up with them multiple times a day, only to hear that they are still awaiting feedback from Hollard. There has been no proactive communication, no sense of urgency, and no meaningful assistance from the brokers, whose primary role should be to assist and guide us through this process. In addition to the lack of assistance, Jozef Wilson sent us a message via WhatsApp, stating that he "also has a life and is almost on pension." We found this response to be highly unprofessional, given that we are paying for services that include broker support and timely resolution of claims. Hollard Short Term Insurance has also fallen short in terms of their service. They took two weeks just to send an assessor, who then disagreed with the panel beaters regarding the severity of the damage to one of our cars. Even after this long delay, we are still waiting for any positive feedback on our claims, and despite being told that payout would occur within 48 hours, we have yet to receive any progress on claims related to our carport and palisades. To make matters worse, we discovered that our top-up cover had mysteriously disappeared, even though our premium remains unchanged. This lack of transparency and reliability has made an already frustrating situation even worse. We expected Marsh Brokers and Hollard to act in our best interest as their clients, but instead, we have been left to manage the claims process on our own. The service we’ve received is far from acceptable, and it has caused us considerable stress and inconvenience. I am writing this letter to formally highlight our dissatisfaction with Marsh Brokers, broker Jozef Wilson, and Hollard Short Term Insurance. We hope this public platform will bring attention to the poor service we’ve experienced and prompt the necessary improvements for a timely and fair resolution of our claims.
0
Replies (0)KG
Karen G
1 reviews | Active since Jan 2020
10 Mar 2025, 05:31
6 months later claim is not finalized
I have a 3rd party claim since October last year. It has been 6 months dealing with Michael. 3 weeks ago the assessor came out and I'm still waiting for the report from Michael. He says that is managers are not getting it done.Now I email him he is no longer employed there. Pathetic service where he doesn't reply to emails and doesn't return calls. In the last 6 months he has only called me once because I gave him an ultimatum. Train your staff. I would not advise any individual or business to be insured by this company.
Helpful (0)
|Replies (0)KG
Karen G
1 reviews | Active since Jan 2020
10 Mar 2025, 05:31
6 months later claim is not finalized
I have a 3rd party claim since October last year. It has been 6 months dealing with Michael. 3 weeks ago the assessor came out and I'm still waiting for the report from Michael. He says that is managers are not getting it done.Now I email him he is no longer employed there. Pathetic service where he doesn't reply to emails and doesn't return calls. In the last 6 months he has only called me once because I gave him an ultimatum. Train your staff. I would not advise any individual or business to be insured by this company.
0
Replies (0)AN
Aluta N
1 reviews | Active since Jan 2020
15 Sept 2023, 11:29
Worst Claims Process Ever
Worse insurance company ever. It's been over a month with no response on my third party claim. No follow-up on claims. They do not respond on follow-up both on email and telephone. Extremely frustrating.
Helpful (0)
|Replies (0)AN
Aluta N
1 reviews | Active since Jan 2020
15 Sept 2023, 11:29
Worst Claims Process Ever
Worse insurance company ever. It's been over a month with no response on my third party claim. No follow-up on claims. They do not respond on follow-up both on email and telephone. Extremely frustrating.
0
Replies (0)mM
mpho M
1 reviews | Active since Jan 2020
28 Apr 2022, 14:54
Insurance claim
Iam very disappointed and furious with the company....I was involved in a vehicle accident on the 31st of March 2022 with a truck from clover company wich is insured with Marsh Africa....not only was I not contacted by any one from the claims department but I have also been sent from pillor to post with my third party claim....iam highly pregnant and had made it very clear to them when I eventually reached them 13 days after the accident that I use my vehicle for work and cannot not work without a car ....I have not been helped to this day I was told to get a quote for the damage wich I did and I was then told they sent their own assessor since the damage to the car was too much....I still had to be the one who follows up to find out their finding ..that was when I was told my car is being written off and they will send me a offer to sign before the end of the day on the 25 April 2022 ..I did mention to them on our 1st conversation wich was on the 13th of April that the car is at the storage with the towing company and will unfortunately be sold if not fetched and paid for by within 30 days I mentioned to them the agreement by the clover driver that their company insurance will cover all the payments including towing and storage of the car . To this day 28 April i have not received the offer to be signed and the phone offices rings to no answer not even reply to my emails. My car is at risk of being sold by the towing service yet I don't even know if I will receive enough payment to replace my car. Iam going in and out of hospital since the accident not for injuries but mainly for the stress this has on me ....when traveling to work and using the vehicle for I have to use bolt services which in a day I use the amount I use with my car in a week . Is it difficult for an insurance company to do its job without putting one through so much stress worse someone they are aware is heavily pregnant.
Helpful (0)
|Replies (0)mM
mpho M
1 reviews | Active since Jan 2020
28 Apr 2022, 14:54
Insurance claim
Iam very disappointed and furious with the company....I was involved in a vehicle accident on the 31st of March 2022 with a truck from clover company wich is insured with Marsh Africa....not only was I not contacted by any one from the claims department but I have also been sent from pillor to post with my third party claim....iam highly pregnant and had made it very clear to them when I eventually reached them 13 days after the accident that I use my vehicle for work and cannot not work without a car ....I have not been helped to this day I was told to get a quote for the damage wich I did and I was then told they sent their own assessor since the damage to the car was too much....I still had to be the one who follows up to find out their finding ..that was when I was told my car is being written off and they will send me a offer to sign before the end of the day on the 25 April 2022 ..I did mention to them on our 1st conversation wich was on the 13th of April that the car is at the storage with the towing company and will unfortunately be sold if not fetched and paid for by within 30 days I mentioned to them the agreement by the clover driver that their company insurance will cover all the payments including towing and storage of the car . To this day 28 April i have not received the offer to be signed and the phone offices rings to no answer not even reply to my emails. My car is at risk of being sold by the towing service yet I don't even know if I will receive enough payment to replace my car. Iam going in and out of hospital since the accident not for injuries but mainly for the stress this has on me ....when traveling to work and using the vehicle for I have to use bolt services which in a day I use the amount I use with my car in a week . Is it difficult for an insurance company to do its job without putting one through so much stress worse someone they are aware is heavily pregnant.
0
Replies (0)DS
Derrick S
1 reviews | Active since Jan 2020
17 Dec 2021, 07:21
Rude and obnoxious Broker - Kurt Wright
I sent a notice to Marsh that we would be moving our policy to another broker - this after 2 weeks plus to sort out a building claim from a storm, he was rude and obnoxious - next we get a notification from him that our policies are now cancelled, when asking why it was canceled - again RUDE and OBNOXIOUS reply from Kurt Wright - “ Hi Derrick - I suggest you get a better understanding of systems and processes before you start making comments! We process the policies on MARSH systems and there is no way another broker can handle the policy on a MARSH system. With it moving, I have to cancel on our system so your new broker can re-instate it on their system or direct with the insurer. Our policies have their own extensions and pricing index with insurers that is why we handle them. These cannot be given to other brokers. &£& has mailed me asking to confirm what was on cover, which I will share with her this morning. She will need to make the policies on her system or with the insurer. Secondly you have not given me a mandate to accept the renewal so the insurer can go on cover from the 01/01/2022. As %#% has the brokers appointment, it will be her duty to do that. Hopefully this gives you a better understanding of the formalities.” He then proceeded to block me - he is still our broker!!
Helpful (0)
|Replies (0)DS
Derrick S
1 reviews | Active since Jan 2020
17 Dec 2021, 07:21
Rude and obnoxious Broker - Kurt Wright
I sent a notice to Marsh that we would be moving our policy to another broker - this after 2 weeks plus to sort out a building claim from a storm, he was rude and obnoxious - next we get a notification from him that our policies are now cancelled, when asking why it was canceled - again RUDE and OBNOXIOUS reply from Kurt Wright - “ Hi Derrick - I suggest you get a better understanding of systems and processes before you start making comments! We process the policies on MARSH systems and there is no way another broker can handle the policy on a MARSH system. With it moving, I have to cancel on our system so your new broker can re-instate it on their system or direct with the insurer. Our policies have their own extensions and pricing index with insurers that is why we handle them. These cannot be given to other brokers. &£& has mailed me asking to confirm what was on cover, which I will share with her this morning. She will need to make the policies on her system or with the insurer. Secondly you have not given me a mandate to accept the renewal so the insurer can go on cover from the 01/01/2022. As %#% has the brokers appointment, it will be her duty to do that. Hopefully this gives you a better understanding of the formalities.” He then proceeded to block me - he is still our broker!!
0
Replies (0)OS
Omar S
1 reviews | Active since Jan 2020
21 Feb 2021, 11:20
Marsh Broker support
I am using Marsh as a broker for my Discovery Insure home insurance. Since sept 2020 I have a pending claim with Discovery due to faulty workmanship by Discovery insurance contractor and have found very poor support to expedite claim from Marsh as a broker
Helpful (0)
|Replies (0)OS
Omar S
1 reviews | Active since Jan 2020
21 Feb 2021, 11:20
Marsh Broker support
I am using Marsh as a broker for my Discovery Insure home insurance. Since sept 2020 I have a pending claim with Discovery due to faulty workmanship by Discovery insurance contractor and have found very poor support to expedite claim from Marsh as a broker
0
Replies (0)DM