DD
Derrick S
Active since Mar 2021
19
Reviews
0
Industries
Reviews
19 reviews3 months ago
Awful Staff - Midlands
Zinhle (receptionist) at Midlands Mall seems to think that the clients, paying gym members should be spoken to like small children, scolding people coming in on a valid tag - her approach was void of any customer service, any friendliness and was just awful - to make it worse, when I approached the manager, seated in his glass office watching this unfold - he did not stand up, remained seated and defended her actions, he then moved to blame the sales rep - zero diffusing - no apology edit how we were treated - we continued in lot the gym and then decided we were rather not returning - approached manager and said we would not be back - he did not flinch, still seated, watched us leave.
0 replies
5 months ago
Avoid as Buyer if you can
I am extremely disappointed with my experience with ****s van Heerden (KZN), particularly with the handling of my property transfer by their Pietermaritzburg office. What should have been an exciting and straightforward purchase turned into an unnecessarily stressful and poorly managed process. From the beginning, the communication, professionalism, and accountability fell far below the standard one should expect from a conveyancing firm. Their Manager - Rohn, tried to make things right and I got a discount on fees, but the damage unfortunately was done. Overall, this experience has left me deeply stressed and disappointed, and has ultimately *****ed what should have been a positive milestone. I would caution anyone considering using DVH (KZN) to be aware of the lack of accountability, inconsistent communication, and unprofessional behaviour I encountered throughout the process. - I dealt with Quraisha, awful would be a kind way of describing the interaction.
0 replies
10 months ago
They take your money and don’t deliver.
Negative review indeed - paid, and ordered for an item listed as available for two days after order - received confirms of order - date passed - contacted friend - nothing received - logged in - order cancelled, no reason. I sent a chat message, whatsapp, no reply. Call them - “your order was cancelled as we didn’t have stock”. They did not bother to email me - as they did to “confirm” no effort to refund nor replace with something else - a week later! Held for 6 minutes for a manager - only for the lady to come back as manager said they will investigate, would not even take my call. Poor taste!
0 replies
11 months ago
Awful Customer Care
Have been given the run around since April 22nd - just trying to add a member to my policy -the experience and lack of any human intervention has left me questioning staying myself. Called yesterday to ask what was outstanding, completed and received same generic email with a dead link attachment.
58 replies
18 months ago
Worst Servicr - Awful Finance Dept
Wrote a review - 24 days and counting - called them again today and the lady hung up on me - 24 DAYS for one person in finance or anyone for that matter to call me.
53 replies
18 months ago
Finance Department Don’t Care!
The finance department does not care to reply to issues, queries, calls, emails - 18 days and counting with zero response or effort. They charged for a month before go live - not a single person has cared to reply, despite having sent signed go live agreement and numerous emails.
212 replies
19 months ago
Amazing and effortle...
Amazing and effortless service from the team
53 replies
24 months ago
*****ulent Charges - Not able to access own funds
No access to funds on premium account after 3 months. I spent almost 3 hours on hold today - only to be told that the someone will return my call. Absa happily deducts premium banking service charges and admin fee but rejects debit orders and won’t allow me to make any EFT with my own funds - they failed to contact me to advise they need fica docs - I had to call them obviously and wait on hold. 5 hours after sending docs docs - still unable to access my own funds. Surely 3 months of charging me premium banking fees for a service I cannot access nor use is *****ulent??
53 replies
24 months ago
They sent me a mail to review them too
Awful experience with communication, total lack thereof. None when claiming, none at all - they wait for you to lose your temper - ended with Dotsure and went to a plan that is all in One 😉
53 replies
25 months ago
Very helpful.
Great service from Razia - helped me through moving my policy - with ease!
53 replies
Review Distribution
5 Star
4 (21.05263157894737%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (78.94736842105263%)