Rude and obnoxious Broker - Kurt Wright

I sent a notice to Marsh that we would be moving our policy to another broker - this after 2 weeks plus to sort out a building claim from a storm, he was rude and obnoxious - next we get a notification from him that our policies are now cancelled, when asking why it was canceled - again RUDE and OBNOXIOUS reply from Kurt Wright - “ Hi Derrick - I suggest you get a better understanding of systems and processes before you start making comments! We process the policies on MARSH systems and there is no way another broker can handle the policy on a MARSH system. With it moving, I have to cancel on our system so your new broker can re-instate it on their system or direct with the insurer. Our policies have their own extensions and pricing index with insurers that is why we handle them. These cannot be given to other brokers. &£& has mailed me asking to confirm what was on cover, which I will share with her this morning. She will need to make the policies on her system or with the insurer. Secondly you have not given me a mandate to accept the renewal so the insurer can go on cover from the 01/01/2022. As %#% has the brokers appointment, it will be her duty to do that. Hopefully this gives you a better understanding of the formalities.”

He then proceeded to block me - he is still our broker!!