DM
Derick M
Active since Jan 2020
6
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0
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Reviews
6 reviews49 months ago
airline deserving of no longer flying
Kulula Grounded flights I booked 2 (a colleague and I) return flights from Durban to OR Tambo and back again for 14 March and 17 March 2022 (CSVNJY). tickets 1612121448305 and 1612121448304. This came to about R4200. A few days before departing we discover Kulula was grounded. no communication to me until hours before the flight and then I battled to get a flight and it ended up costing 4 times the normal. By late afternoon 16 March Kulula was still grounded so I booked another flight back (again much more expensive). I asked Kulula staff wat happens now and they assured me as soon as they take to the air again the credit will be waiting for me. then the evening of the 16th (around midnight, after I bought other tickets) i get send an SMS that i am now flaying back with BA. I called BA, and visited their counter at the airport explaining i already booked elsewhere and they assured me this credit will be available for later use. today I try book a flight to Cape Town, but now since I want to use the "balance held" I have to speak to consultants. The first one absolutely no help. Second one would not help me as I didn't have immediate access to the booking number form a month ago..... The third one kept rambling a from what sounded like a written script and when I told him I'm not understanding what he's saying he tells me to wait until he's done...... Only, eventually to find out that since they placed me with BA I now first have to get that credit back form BA before we can use this.... I asked how long this takes and no indication at all..... I've flown with Kulula maybe 20 or 30 times in my life. They were always fair to me, but since the grounding I've lost much faith in them. If I was them I would bend over backwards to fix up with all passengers affected by the grounding, but instead it seems to just be the opposite. Feels almost as if they hope to not have to let me use that now..... Update 19 April 2022 Finally my "credit" was available tonight. Since I have to visit a medical specialist in Cape Town at month end I tried booking a one way flight to Cape Town, but was told I MUST book another return ticket or loose the balance. Apparently whatever I don't use is forfeited to Kulula.... If this was all my poor planning then OK, punish me, but KULULA was grounded. It cost me many thousands extra already and still i get pushed around? I then asked for a refund and they tell me it could take months! At this point I'm so over Kulula that I would in future rather drive than use them again! To add insult to injury, on my return flight on 17 March, a few hours before the flight Kulula was still grounded forcing me to make other bookings. Then 2 hours before boarding I get an SMS telling me I'm now booked on BA..... when i got to the airport I reported to BA and they confirmed understanding and cancelling the tickets. Now I am told that since I "chose" to not use the tickets I might not get a refund?
0 replies
49 months ago
Kulula's grounded lights / rebooking
I booked 2 return flights from Durban to OR Tambo and back again for 14 March and 17 March 2022 (CSVNJY). A few days before departing we discover Kulula was grounded. no communication to me until hours before the flight and then I battled to get a flight and it ended up costing 4 times the normal. By late afternoon 16 March Kulula was still grounded so I booked another flight back (again much more expensive). I asked Kulula staff wat happens now and they assured me as soon as they take to the air again the credit will be waiting for me. then the evening of the 16th (around midnight, after I bought other tickets) i get send an SMS that i am now flaying back with BA. I called BA, and visited their counter at the airport explaining i already booked elsewhere and they assured me this credit will be available for later use. today I try book a flight to Cape Town, but now since I want to use the "balance held" I have to speak to consultants. The first one absolutely no help. Second one would not help me as I didn't have immediate access to the booking number form a month ago..... The third one kept rambling a from what sounded like a written script and when I told him I'm not understanding what he's saying he tells me to wait until he's done...... Only, eventually to find out that since they placed me with BA I now first have to get that credit back form BA before we can use this.... I asked how long this takes and no indication at all..... I've flown with Kulula maybe 20 or 30 times in my life. They were always fair to me, but since the grounding I've lost much faith in them. If I was them I would bend over backwards to fix up with all passengers affected by the grounding, but instead it seems to just be the opposite. Feels almost as if they hope to not have to let me use that now.....
0 replies
49 months ago
ASAP srinks
I placed an order Monday morning (2957392). This was delivered 4 hours late. I then placed another order at 13:08 (2961278) on Monday. Estimated delivery was 15:00…… by 17:00 I called helpdesk and store. Everyone said it was collected. I waited longer (at work). Around 18:00 the driver called and said he won’t make it soon. I told him to cancel. Next a lady from Call Centre called and asked if they could deliver early Tuesday and I agreed. It’s now Wednesday evening and still no delivery. The store says sorry, speak to asap. ASAP call Centre lady insists on doing a security check. I asked het name and surname she says she cannot give me a surname but her name is Charlene. She says it’s her process to not give a surname. My process is I want a surname to trace her again afterwards as I’m confident PNP employs more than one Charlene. I demand to have a refund or at least the delivery but this seems exceedingly unlikely. PNP ASAP - I would be ashamed to call My service asap…… pathetic! I’m my view PNP is stealing money at present. I will publish my views everywhere until I get my refund and an appology.
74 replies
64 months ago
Poor service
Middle December 2020 we served a client that paid by cash. The transaction "failed" with error "timed out". Clients bank account was debited. We asked help desk who advised the client's money would be returned to her. She waited 4 days and returned. her money was still "gone" and since we hadn't released her goods she was now getting rather upset. Eventually we called Ikhoka again and after a while they confirmed the money is with them and will be released we can let the goods go. This was even confirmed in an email from Ikhoka. So we released the goods Today, 32 days and maybe 20 emails later Ikhoka still hasn't paid us. The client is long gone and won't help us as she thought we were cheating her. One day Ikhoka assures us they will pay out and the next they want us to provide bank statements. Really not impressed
61 replies
65 months ago
Terrible service
Unable to speak to a broker now for over a week. phones not answered, emails not responded to
0 replies
76 months ago
Discovery Card not available
I wanted to join Virgin Active. Was told to get full Vitality benefit to open a transaction and credit card account. opened the transactional account via the app no problem. Wanted to open the card - no success. Eventually call center told me "sorry we have a technical glitch and our technicians are working on it. No estimates on fix or anything. asked if I could open it any other way - not possible. How can the might Discovery force people to take products that aren't available? I've sent them emails and lodged complaints, have not even had a response. very nice Discovery!
56 replies
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5 Star
0 (0%)
4 Star
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3 Star
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2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)