DG
David G
Active since Mar 2025
3
Reviews
0
Industries
Reviews
3 reviews11 months ago
Unsatisfied client of Fastway couriers
I am writing to express my extreme dissatisfaction with the ongoing poor service I have repeatedly experienced from your Witbank and Secunda depots. Time and again, I receive SMS notifications stating that my parcel will be delivered "today," only for it to be delayed for days with no update or explanation. This has become a pattern and is not an isolated incident. Despite repeated delivery notifications, I often end up waiting three to four days or more before receiving my package—if it even arrives on the promised day at all. To make matters worse, when I try to query the delay, I am often bounced around between divisions with no one taking responsibility. I’m told to “phone another depot” or “contact another department,” which only adds to my frustration. This lack of accountability and customer care is unacceptable. As a paying customer, I expect prompt and reliable service. Unfortunately, Fastway Couriers has proven to be inconsistent and unprofessional—especially with regards to the Witbank and Secunda depots. These ongoing issues have impacted my trust in your company, and I am seriously considering using alternative courier services moving forward. I urge you to investigate the ongoing problems at these depots and to take immediate corrective action to improve your delivery reliability and client support structure. I look forward to a formal response and resolution to this complaint. Sincerely, Melanie Gill
0 replies
13 months ago
Marsh Brokers-non existent service
I am writing to express my deep disappointment with the service provided by Marsh Brokers and Hollard Short Term Insurance regarding my recent insurance claims. It has now been nearly three weeks since we lodged our claims following the damage to our carport, cars, and property caused by a tree fall. During this time, Marsh Brokers, specifically our broker Jozef Wilson, has been extremely unhelpful. We have had to follow up with them multiple times a day, only to hear that they are still awaiting feedback from Hollard. There has been no proactive communication, no sense of urgency, and no meaningful assistance from the brokers, whose primary role should be to assist and guide us through this process. In addition to the lack of assistance, Jozef Wilson sent us a message via WhatsApp, stating that he "also has a life and is almost on pension." We found this response to be highly unprofessional, given that we are paying for services that include broker support and timely resolution of claims. Hollard Short Term Insurance has also fallen short in terms of their service. They took two weeks just to send an assessor, who then disagreed with the panel beaters regarding the severity of the damage to one of our cars. Even after this long delay, we are still waiting for any positive feedback on our claims, and despite being told that payout would occur within 48 hours, we have yet to receive any progress on claims related to our carport and palisades. To make matters worse, we discovered that our top-up cover had mysteriously disappeared, even though our premium remains unchanged. This lack of transparency and reliability has made an already frustrating situation even worse. We expected Marsh Brokers and Hollard to act in our best interest as their clients, but instead, we have been left to manage the claims process on our own. The service we’ve received is far from acceptable, and it has caused us considerable stress and inconvenience. I am writing this letter to formally highlight our dissatisfaction with Marsh Brokers, broker Jozef Wilson, and Hollard Short Term Insurance. We hope this public platform will bring attention to the poor service we’ve experienced and prompt the necessary improvements for a timely and fair resolution of our claims.
0 replies
13 months ago
Disappointment in Hollard Insurance
I am writing to express my deep disappointment with the handling of my recent claims and the overall service I have received from Hollard. , a tree fell onto my carport due to heavy rainfall, severely damaging both of my cars, the carport itself, and the wall and palisades between my home and my neighbor's. Despite submitting quotes to my broker promptly, it took two weeks for Hollard to send out an assessor. When the assessor finally arrived, their evaluation of one of my cars—where the roof was damaged—contradicted the opinions of multiple panel beaters who confirmed that the roof was stretched and wobbly, rendering it irreparable. Despite this, the assessor claimed it could be fixed. I have had to make several daily follow-up calls, which is unacceptable considering the circumstances. I was eventually told that I could take the car to one of your preferred panel beaters, yet I am still waiting on a resolution for the carport and palisade claims, despite being assured that the payout would be processed within 48 hours. Additionally, I have noticed that my extra top-up cover has inexplicably disappeared from my policy, even though I am still paying the same premium. This issue further adds to my dissatisfaction with Hollard’s service. We are now approaching the third week of unresolved claims, and I find this delay, along with the lack of proper communication and support, to be extremely frustrating. I expect Hollard to expedite the claims process and provide an explanation regarding my missing top-up cover. Failing that, I will be left with no choice but to escalate this matter further.
107 replies
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1 Star
3 (100%)