Insurance claim

Iam very disappointed and furious with the company....I was involved in a vehicle accident on the 31st of March 2022 with a truck from clover company wich is insured with Marsh Africa....not only was I not contacted by any one from the claims department but I have also been sent from pillor to post with my third party claim....iam highly pregnant and had made it very clear to them when I eventually reached them 13 days after the accident that I use my vehicle for work and cannot not work without a car ....I have not been helped to this day I was told to get a quote for the damage wich I did and I was then told they sent their own assessor since the damage to the car was too much....I still had to be the one who follows up to find out their finding ..that was when I was told my car is being written off and they will send me a offer to sign before the end of the day on the 25 April 2022 ..I did mention to them on our 1st conversation wich was on the 13th of April that the car is at the storage with the towing company and will unfortunately be sold if not fetched and paid for by within 30 days I mentioned to them the agreement by the clover driver that their company insurance will cover all the payments including towing and storage of the car . To this day 28 April i have not received the offer to be signed and the phone offices rings to no answer not even reply to my emails. My car is at risk of being sold by the towing service yet I don't even know if I will receive enough payment to replace my car. Iam going in and out of hospital since the accident not for injuries but mainly for the stress this has on me ....when traveling to work and using the vehicle for I have to use bolt services which in a day I use the amount I use with my car in a week . Is it difficult for an insurance company to do its job without putting one through so much stress worse someone they are aware is heavily pregnant.