******** behavior from security

I had a horrific experience yesterday apon entry and exit into Teak field park complex in Springfield Park, Durban which is manned by one of your personnel.

The manor in which your security guard Vusi Msomi conducted himself was absolutely disgusting, im shocked and appalled at his behavior. Definitely not what I would expect from a Marshall security guard.

Apon entry Mr Msomi was rude and arrogant and after I brought it to his attention that I don't appreciate his bad attitude he became aggressive and threatening. Yes some words were exchanged however that was no excuse for his behavior especially not the way he conducted himself later- apon our exit!

He said that I'm wasting his time used profanities and made utterances such as he will show me, I don't know who he is and when I come out he will clamp my wheels.

I promptly contacted your Control room and alerted the lady on duty about his threatening conduct. She said his behavior is unexceptable and to expect a call from a supervisor regarding the matter. I expressed my concern about the threats he made when we exit and I was assured that if I was let onto the premises I should have no problem exiting.

Apon exit at the booms Msomi was once again threatening and swearing and said he will show me and I will not leave the premises. He was also very ****** and made racial remarks which aggrevated one of my passengers! He was behaving vindictively and his behavior was volitile!

He then just left us standing at the booms. Myself and my passangers felt very threatened, one passenger being a 75year old man who was not feeling well and needed to get home urgently to take his medication. Mr Msomi refused to act reasonably or behave professionally and rationally.

I felt trapped and anxious being unreasonablly held against our will and scared at what he was going to do. We just needed to get out and away from such a toxic encounter. I then decided my only option was to open the booms myself and leave but Mr Msomi quickly rushed to close the booms preventing our exit. The situation then escalated.

Another customer alerted the center manager who opened the booms and let us out. I once again contacted your control room and notified them that I'm leaving after waiting for around 30 minutes for the supervisor from Mashall to arrive.