Marvellous ****s review

There is nothing Marvellous about this company. I used their branch in Diep River 11 years ago and was very pleased. Much has changed since then. I used them in February and paid a handsome sourcing fee with the benefit that they would replace an employee if not suitable for the 1st 90 days. Well since February she has placed 5 people all unsuitable 1st one did not wish to be guided in work, 2nd one was completely unreliable coming to work as she pleased with no notification, 3rd one just refused to carry out instructions and would not even answer when spoken to, 4th one said she had transport problems, 5th one, after 3 days said she had found something else. The owner Natalie always had excuses as to why she would take up to 2 weeks to place, moving house, busy as it is month end, receptionist off sick. It was quite clear that she was just a conduit, not doing any screening whatsoever. In exasperation I complained to the franchisor, who happens to be her mother. I was then told she had placed people beyond the 90 days as a courtesy and she would no longer deal with us as a result of the complaint. When I called the franchisor she quoted the Consumer Protection Act to me, accused me of paying too little, ( I pay well in excess of the minimum wage) and said we expected people to walk for a kilometre. This was never discussed with us by Natalie and we assume employees will get to work on their own steam as we are working. This franchisor, Kate, was so condescending not allowing me to speak. Please be warned do not use this company, they take your money and then treat you like dirt!!