Active since May 2015
There is nothing Marvellous about this company. I used their branch in Diep River 11 years ago and was very pleased. Much has changed since then. I used them in February and paid a handsome sourcing fee with the benefit that they would replace an employee if not suitable for the 1st 90 days. Well since February she has placed 5 people all unsuitable 1st one did not wish to be guided in work, 2nd one was completely unreliable coming to work as she pleased with no notification, 3rd one just refused to carry out instructions and would not even answer when spoken to, 4th one said she had transport problems, 5th one, after 3 days said she had found something else. The owner Natalie always had excuses as to why she would take up to 2 weeks to place, moving house, busy as it is month end, receptionist off sick. It was quite clear that she was just a conduit, not doing any screening whatsoever. In exasperation I complained to the franchisor, who happens to be her mother. I was then told she had placed people beyond the 90 days as a courtesy and she would no longer deal with us as a result of the complaint. When I called the franchisor she quoted the Consumer Protection Act to me, accused me of paying too little, ( I pay well in excess of the minimum wage) and said we expected people to walk for a kilometre. This was never discussed with us by Natalie and we assume employees will get to work on their own steam as we are working. This franchisor, Kate, was so condescending not allowing me to speak. Please be warned do not use this company, they take your money and then treat you like dirt!!
Most frustrating experience. I have been a customer for more than 15 years. I applied online for a tablet more than a week ago. I called the sales department today and was told the tablet is on back order and only available in June but I could change the colour and receive it sooner. Well, I have now spoken to more than 7 people. Consultants lack knowledge and clearly has no customer care etiquette. I was eventually told to cancel the order and re-order. Well two calls later I am still where I was several hours ago. Well I am now seriously considering taking my 4 contracts elsewhere.
I am absolutely disgusted by the service of Standard bank. I have been a loyal customer for in excess of 25 years. At one stage I was a private client. I cancelled this due to the fact that the bankers allocated did absolutely nothing to assist me-instead I had to chase up bond consultants, etc, having information even before the banker did. A few weeks ago I attended the Kromboom branch in Cape Town to open an estate account. Firstly, on a Saturday morning I was advised that the business banker only arrives at 09h00, Then the consultant, quite arrogantly told me what requirements were given to her telephonically. As I was short of one document I advised that I would return with all the documents. On Saturday 2 March I again presented at this branch and was told to take a seat in the business area without my name being recorded in the register, as the business banker only arrived at 09h00. When he / she did not appear by 09h05 I enquired from the staff who then proceeded to carry on with their business. It required of me to check with him on 2 further occasions whereafter I was told that there was no business banker available and furthermore asked me whether I had made arrangements with the banker. I had been at the branch previously and was not advised that I needed to make arrangements to see a banker. In fact it is near impossible to reach a Standard Bank Branch. I currently have numerous accounts with Standard Bank and am a property entrepreneur. I have resolved to systematically move all my accounts to another bank. I have had pathetic service from this bank for a number of years now
Very negative experience. Very professional at first but once they received the bulk of the contract price I had to beg to get them on site. Also then they started charging extra for things which were included in the contract amount, e.g. waterproofing a new roof which they had just installed. From completion of project at end of December I waited until April for moving of an electricity meter where they engaged an electrician and just washed their hands. Once again the paving which they installed had to be dug up to instal the electricity box and they expect me to pay to replace it. Although on dial a contractor database I would not recommend Elohim.
I have been a Standard bank private client for the past 5 years and a customer with them for the last 18 years. I have now on 3 occasions been the victim of the fraudulent use of my debit card-October 2014, February and most recently 2 days ago. Each time somebody managed to withdraw the amount of R 2000 while the card was in my possession. I do not share my pin or store it anywhere. Each time the bank simply responds that my pin has been compromised but clearly criminal s now have a new methodology but the bank refuses to investigate beyond the standard. I have again cancelled my card and asked for an investigation but am not hopeful at a positive outcome. I am now seriously considering changing banks.
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