Marvellous Maids Cape Town
Claimed Business
Marvellous Maids Cape Town
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Home Services
#5NPS Score
0Unlikely
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCS
Corné Swanepoel
1 reviews | Active since Jan 2020
30 Jan 2024, 23:06
Not so marvelous
I had the most unpleasant experience with the Northern Suburbs branch. I recently moved into a new house. I was 100% honest with the receptionist as to what my needs were. I needed my garage cleaned, my bedroom that had paint on the floor. I also asked for a deep clean and washing of windows. They sent two workers and a cleaning kit ( even though they used only my own cleaning products) but at that stage I didn't have a vacuum cleaner. It cost me if I'm not mistaken R1350 for 2 people for 7 hours. They say it's South African citizens but I struggled to communicate with them both and I'm fluent in 3 languages. No deep cleaning was done. No windows. Everything was packed in black bags all over the house. The owner even asked me for a chance to "rectify the situation ". I didn't respond for a day and then she became sarcastic and downright mean. I couldn't find one pair of shoes. I told her that and her response was unquote " it's not our fault if you cannot find your shoes OR ********!!! How professional. I left the situation but today I made a shocking discovery. My most precious letters, pictures from my grandma was dumped in my back yard. It rained last night. My pills ( full sleeves of blood pressure medication was simply dumped to be thrown away). Lord knows what else I'll find in the 6 or 7 bags tomorrow. My friend who lives with me came out as I was sobbing and took pictures. I now hired a lawyer (apparently he is a devil in court). I have no need for money. I am blessed to have inhereted from my Dad. I need a written apology in the news papers or if my lawyer wants more I will sue them as they need to close their business. I have to warm everyone out there about them.
Helpful (0)
|Replies (0)CS
Corné Swanepoel
1 reviews | Active since Jan 2020
30 Jan 2024, 23:06
Not so marvelous
I had the most unpleasant experience with the Northern Suburbs branch. I recently moved into a new house. I was 100% honest with the receptionist as to what my needs were. I needed my garage cleaned, my bedroom that had paint on the floor. I also asked for a deep clean and washing of windows. They sent two workers and a cleaning kit ( even though they used only my own cleaning products) but at that stage I didn't have a vacuum cleaner. It cost me if I'm not mistaken R1350 for 2 people for 7 hours. They say it's South African citizens but I struggled to communicate with them both and I'm fluent in 3 languages. No deep cleaning was done. No windows. Everything was packed in black bags all over the house. The owner even asked me for a chance to "rectify the situation ". I didn't respond for a day and then she became sarcastic and downright mean. I couldn't find one pair of shoes. I told her that and her response was unquote " it's not our fault if you cannot find your shoes OR ********!!! How professional. I left the situation but today I made a shocking discovery. My most precious letters, pictures from my grandma was dumped in my back yard. It rained last night. My pills ( full sleeves of blood pressure medication was simply dumped to be thrown away). Lord knows what else I'll find in the 6 or 7 bags tomorrow. My friend who lives with me came out as I was sobbing and took pictures. I now hired a lawyer (apparently he is a devil in court). I have no need for money. I am blessed to have inhereted from my Dad. I need a written apology in the news papers or if my lawyer wants more I will sue them as they need to close their business. I have to warm everyone out there about them.
0
Replies (0)LG
Leonardo G
1 reviews | Active since Jan 2020
23 Aug 2023, 12:32
Marvellous ****s review
There is nothing Marvellous about this company. I used their branch in Diep River 11 years ago and was very pleased. Much has changed since then. I used them in February and paid a handsome sourcing fee with the benefit that they would replace an employee if not suitable for the 1st 90 days. Well since February she has placed 5 people all unsuitable 1st one did not wish to be guided in work, 2nd one was completely unreliable coming to work as she pleased with no notification, 3rd one just refused to carry out instructions and would not even answer when spoken to, 4th one said she had transport problems, 5th one, after 3 days said she had found something else. The owner Natalie always had excuses as to why she would take up to 2 weeks to place, moving house, busy as it is month end, receptionist off sick. It was quite clear that she was just a conduit, not doing any screening whatsoever. In exasperation I complained to the franchisor, who happens to be her mother. I was then told she had placed people beyond the 90 days as a courtesy and she would no longer deal with us as a result of the complaint. When I called the franchisor she quoted the Consumer Protection Act to me, accused me of paying too little, ( I pay well in excess of the minimum wage) and said we expected people to walk for a kilometre. This was never discussed with us by Natalie and we assume employees will get to work on their own steam as we are working. This franchisor, Kate, was so condescending not allowing me to speak. Please be warned do not use this company, they take your money and then treat you like dirt!!
Helpful (0)
|Replies (0)LG
Leonardo G
1 reviews | Active since Jan 2020
23 Aug 2023, 12:32
Marvellous ****s review
There is nothing Marvellous about this company. I used their branch in Diep River 11 years ago and was very pleased. Much has changed since then. I used them in February and paid a handsome sourcing fee with the benefit that they would replace an employee if not suitable for the 1st 90 days. Well since February she has placed 5 people all unsuitable 1st one did not wish to be guided in work, 2nd one was completely unreliable coming to work as she pleased with no notification, 3rd one just refused to carry out instructions and would not even answer when spoken to, 4th one said she had transport problems, 5th one, after 3 days said she had found something else. The owner Natalie always had excuses as to why she would take up to 2 weeks to place, moving house, busy as it is month end, receptionist off sick. It was quite clear that she was just a conduit, not doing any screening whatsoever. In exasperation I complained to the franchisor, who happens to be her mother. I was then told she had placed people beyond the 90 days as a courtesy and she would no longer deal with us as a result of the complaint. When I called the franchisor she quoted the Consumer Protection Act to me, accused me of paying too little, ( I pay well in excess of the minimum wage) and said we expected people to walk for a kilometre. This was never discussed with us by Natalie and we assume employees will get to work on their own steam as we are working. This franchisor, Kate, was so condescending not allowing me to speak. Please be warned do not use this company, they take your money and then treat you like dirt!!
0
Replies (0)