Bad experience

On the 22th I spoke with edward telephonically to make a booking for 13 adults,he thanSaif I must please send an email to make the booking,I than send the email stating that I want to make a booking for 2x5 sleepers and 1x3sleepers chalets,on the 25th after no response from my email of the 22nd I send another email to change my booking from 2x5 sleepers and 1x3sleepers to 3x5 sleepers chalets.on the 26th November just after 9 the morning I decided to phone to hear is my booking in place,I spoke to a lady named Dinah,she informed me that the 5 sleeper chalets are fully booked but she can change the 4 sleeper chalets into 5 sleeper chalets,she even explained that 2 people have to sleep on sleeper couches as I had to change the booking now to 2x5 sleeper chalets because we were only 10 going,I than confirmed and told her no problem that arrangement will suit us,she than told me that I will have to make payment within 48 hours in order to secure my booking and she will send the email immediately for the booking to me and the banking detail will also be on the email. I wasn't able to check my emails immediately as I was on the road the whole day,so later that day I saw the email for the booking.on the 28th early that morning before the 48 hours is finish I made payment if R2700 into the companies account. I didn't receive any email confirming the payment or booking.on the 9 the November I phoned the resort again to confirm my booking speaking again to Dinah,she asked me under whom did I make the booking,I than told her,she checked on the system and said christel your booking has been made,I than asked her if I can cancel the one chalet,she told me,seeing that I have already paid,I can't cancel because they don't do refunds but they can credit the chalet for me,I than said ok no problem and I also asked her how long will it stay in credit she said 3 months.our booking was for 27 November. On the 27th some of my friends were in a car accident,so we delayed booking in at the resort.at 16:18 I phoned the resort to inform them that we are delayed but we on our way,the guy at reception asked me my name and assured me that my booking is there.at 18:00 we arrived at the resort,only to find out that they can't find my booking and at that point the resort was left with a 2 sleeper chalets and a rondawel (which was in a horrible state,there was even a ****roach on the bed) I showed them the email Dinah has send me that very same they that we spoke,only to find out that Dinah has send 2 emails,the one in the morning she send to a wrong email address but it looked like my email,she added extra inverted commas to my email,so I didn't received the email and this email had the correct banking detail.the 2nd email was send just after 15:00 but this email had fnb banking details which was apparently the wrong banking detail and also the second email was send from frontdesk@masel****rt.co.za, which apparently is not their email address.so because they couldn't find my booking and because the manager felt that the money wasn't paid into the resorts account they couldn't accommodate us for the night...by that time it was 20:00 already,we asked them if they can't accommodate us in the 2 sleeper chalet and they said no. In the mean time Dinah was called to the reception area but the manager said she mustn't talk to us she must just be there he will do the talking,she at that point Dinah's side of the story wasn't heard.we had to phone around in Bloemfontein to hear who can accommodate us for the night as most bnbs was fully booked. We left there just after 8 pm. As we drove out of masel****rt premises there was a huge storm on our way to bloem and it was hailing,I couldn't even see infront of me but I put on my hazard lights and drove slowly on the yellow line because I was scared if I stand still in this storm that other cars won't see us in the street and drive right into us,luckily we came right at a guest house in Bloemfontein. That will be my first and last time that I'll be doing business with masel****rt resort ever again because it seems like fraud is part of their business.