CS
Christel S
Active since Feb 2021
15
Reviews
0
Industries
Reviews
15 reviews2 months ago
Worst business ever
This is the message that I have received from Vodacom this morning, really...what more do I have to do to get Vodacom and their *********** employees off my case and take this off my credit record,for havens sake can someone just resolve this issue please because its really working on my last nerve,after resolving it 2 weeks ago,now I owe them again,how the hell is that possible...this is really so unacceptable...PEOPLE MUST THINK THRICE BEFORE TAKING OUT CONTRACTS FROM VODACOM,WHATS THE USE OF PAYING PREMATURE CANCELLATION BUT THEY DONT CLOSE THE ACCOUNTS,WHAT THE USE OFF CANCELLING A EXPIRED CONTRACT BUT THEY STILL BILL IT Hi. Payments made easy. SMS PTP to 31050 if you are paying R1725.50 on your Vodacom account I21054186 in the next 5 days. Questions? Call 0821946. Vodacom.
56 replies
3 months ago
pathetic service
Paid off my Woolworths credit card in 2024,never used it again,all of a sudden there was a balance of R2800,than I tried phoning Woolworths several times,it was a problem on their side that needed correction...they didn't correct it,than the balance became R4400,again I phoned Woolworths,they said they will escalate the matter so the account can be closed,I'll receive my settlement in 7-14 working days,which I waited for 3 months,that R4400 is reflecting as bad credit on my credit report,it shows last updated April 2024,so when is Woolworths planning on taking it off my credit record
0 replies
3 months ago
Unhappy client
After my first review Vodacom phoned me back,I forwarded the necessary documents,they promised to give me a call during the course of last week,which didn't happened,I than send them an email on Friday,which they didn't respond to,in the mean time I get SMSes everyday that I owe them and also they ve put it on my credit report
168 replies
3 months ago
Worst service ever
In 2022 october I open a LTE contract for my house with Vodacom,2023 they January they phone me for a migration,the router is better and cheaper,I bring it under the agents attention that I just open a LTE contract 3 months ago,no mam,you can just cancel that one because this is a Vodacom contract,I phoned up and down,all they told me was that I will have to pay a premature cancellation for the other contract to be cancelled,all of a sudden no one knows who phoned me but the transaction shows on the system,they couldn't trace nothing,I payed Vodacom every month since that time 2800 per month...fast forward,2025 October I cancelled 4 contracts with Vodacom,now I only pay R389 for my main contract...it's January 2026 my bill is R2880,how the hell,I phoned Vodacom accounts twice this morning,I'm holding and holding with no assistance,I've send an email last week,no response...please think twice when opening any contracts with Vodacom,now I'm going to struggle once again just to get that account sorted out,the worst part is...they send this to the credit bureau and it shows on my credit report,that's the aim of businesses to place more people under debt review,than it takes the credit bureau months to take it off your credit report
56 replies
35 months ago
Unpaid ebucks
I've been a client with fnb for more than 20 years. In december i app**** a few days before pay day for a temp loan. By the end of december I've noticed that the debit still didn't go off and the funds are available. I tried several times to see on the app is there no way i can't make a payment on the app but it didn't give me the option. By end of january they send me sms that my account will be handed over if payment is not made,keeping in mind that the funds are still in my account.i than phoned temp loan department to ask them to debit the money as the money is in my account,than they only took some of the money not all,than i had to phone them again to debit the balance. January i didn't receive decembers ebucks,feb i didnt receive ebucks,March i didnt receive ebucks,i than enquire to ask why im not receiving my ebucks,ebucks dept informed me that on the system it shows that my temp loan is not in good standing order,i have to phone temp loan and get a settlement letter and forward it to bucks,i did so and forward the letter to ebucks...than again April i didn't receive my ebucks,i phoned again to enquire,ebucks informed me that my temp loan is not in good standing order,but they will contact temp loan department to clear my profile, a few days after that i receive an email from temp loan department to state that the matter has been resolved and I'll receive my ebucks. On the 10 the of May i didn't receive my ebucks,i than locked a complain with ebucks and temp loan. Ebucks phoned me and said that they see the letter on the system temp loan has to clear my profile on their side,a day after that temp loan phone me to tell me that they can see on the system that my temp loan is not in good standing order...really now,a person working for the department can't see that the loan has been paid...today temp loan sends me an email with the attachment of the paid up loan but still stating that my temp loan is not in good standing order...really now,how can such a big financial institution have so many *********** people,and because of this i have a bad credit profile and i also don't receive my ebucks
53 replies
52 months ago
Extra money on debit order
My debit went off today and all of a sudden it's almost R200 more than the previous month.you can't reverse the debit and when you phone them it states that affinity is open 24 hours a day but the only options you have is press 1 for hosp Auth and 2 for emergency,I don't even have this policy for a year and I haven't even used it cz I have a waiting period of a year for pre existing condition,so companies like affinity can just decide what they want to do with your hard earned money and in the mean time they're getting rich cause I can't claim but it's still expected of me to pay and extra whenever they feel like doing it and just to clear it it's not even my policy it's for my mom who is 70 years old and having to pay this money from her pension
53 replies
52 months ago
Undelivered package
Been trying to get hold of a package now for over a week,the package status is the same since the 16th of December,package is in the depot in cape Town since 16th Dec,numerous emails send and no response ever since,phoning them and they don't pick up phones...this is really so pathetic
106 replies
53 months ago
Bad experience
On the 22th I spoke with edward telephonically to make a booking for 13 adults,he thanSaif I must please send an email to make the booking,I than send the email stating that I want to make a booking for 2x5 sleepers and 1x3sleepers chalets,on the 25th after no response from my email of the 22nd I send another email to change my booking from 2x5 sleepers and 1x3sleepers to 3x5 sleepers chalets.on the 26th November just after 9 the morning I decided to phone to hear is my booking in place,I spoke to a lady named Dinah,she informed me that the 5 sleeper chalets are fully booked but she can change the 4 sleeper chalets into 5 sleeper chalets,she even explained that 2 people have to sleep on sleeper couches as I had to change the booking now to 2x5 sleeper chalets because we were only 10 going,I than confirmed and told her no problem that arrangement will suit us,she than told me that I will have to make payment within 48 hours in order to secure my booking and she will send the email immediately for the booking to me and the banking detail will also be on the email. I wasn't able to check my emails immediately as I was on the road the whole day,so later that day I saw the email for the booking.on the 28th early that morning before the 48 hours is finish I made payment if R2700 into the companies account. I didn't receive any email confirming the payment or booking.on the 9 the November I phoned the resort again to confirm my booking speaking again to Dinah,she asked me under whom did I make the booking,I than told her,she checked on the system and said christel your booking has been made,I than asked her if I can cancel the one chalet,she told me,seeing that I have already paid,I can't cancel because they don't do refunds but they can credit the chalet for me,I than said ok no problem and I also asked her how long will it stay in credit she said 3 months.our booking was for 27 November. On the 27th some of my friends were in a car accident,so we delayed booking in at the resort.at 16:18 I phoned the resort to inform them that we are delayed but we on our way,the guy at reception asked me my name and assured me that my booking is there.at 18:00 we arrived at the resort,only to find out that they can't find my booking and at that point the resort was left with a 2 sleeper chalets and a rondawel (which was in a horrible state,there was even a ****roach on the bed) I showed them the email Dinah has send me that very same they that we spoke,only to find out that Dinah has send 2 emails,the one in the morning she send to a wrong email address but it looked like my email,she added extra inverted commas to my email,so I didn't received the email and this email had the correct banking detail.the 2nd email was send just after 15:00 but this email had fnb banking details which was apparently the wrong banking detail and also the second email was send from frontdesk@masel****rt.co.za, which apparently is not their email address.so because they couldn't find my booking and because the manager felt that the money wasn't paid into the resorts account they couldn't accommodate us for the night...by that time it was 20:00 already,we asked them if they can't accommodate us in the 2 sleeper chalet and they said no. In the mean time Dinah was called to the reception area but the manager said she mustn't talk to us she must just be there he will do the talking,she at that point Dinah's side of the story wasn't heard.we had to phone around in Bloemfontein to hear who can accommodate us for the night as most bnbs was fully booked. We left there just after 8 pm. As we drove out of masel****rt premises there was a huge storm on our way to bloem and it was hailing,I couldn't even see infront of me but I put on my hazard lights and drove slowly on the yellow line because I was scared if I stand still in this storm that other cars won't see us in the street and drive right into us,luckily we came right at a guest house in Bloemfontein. That will be my first and last time that I'll be doing business with masel****rt resort ever again because it seems like fraud is part of their business.
0 replies
61 months ago
Bad customer service
Went to buy a pipe and meter for out gas stove at easigas kimberley,we were about to pay for our goods,the lady at the till picked up her cellphone and makes a private call while helping us,not communicating at all with us even forgetting to give us our stuff because she is too busy talking over the phone...what happened to cellphone rules,customer services and professionalism...its out of the window
0 replies
61 months ago
Wrong size
I went to pep in kimberley northcape mall...first there was a long queue because only 1 till is operating and its month end...I quickly got what I wanted,as I know my size and what I want...stood in the queue,paid and went home,got home and there I held the pants that I bought in front of me and it looked very small from the size that is on the label...than I saw that,on the prize tag it shows 40,on the sticker that is pasted over the label it shows 40 than I saw the sticker can come off and under the sticker it shows 10...really,and I can't take it back cz pep is already closed as I was in a meeting till 18:30 and I have to wear the pants tomorrow for my first day at work,had to phone my boss and ask her if I can wear a jean which is so unprofessional...no really man
0 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
1 (6.666666666666667%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (86.66666666666667%)