Horrible attitude from Martin Smith Maselspoort Resort manager

<div>On the 14th January late afternoon not in any way my fault I had a serious accident using the water slide (red supertube) at Masel****rt Holiday Resort resulting in myself having a serious concussion, losing consciousness and leading me to drowning which very nearly claimed my life.I was hospitalised because of this. This review is directed towards Mr Martin Smith who is apparently a manager at this resort and his poor attitude regarding this situation!!!. Approximately a week after my incident discharged from hospital whilst I was resting and recovering my elderly mother Mrs Paola Tromp phoned you Mr Martin Smith in an emotional,desperate and kind hearted attempt simply to find out more of any information regarding the incident that occurred that day and because of my concussion the happenings and everything there after being a blur to myself.Whilst this call proceeded with you sir she had her cell phone on loudspeaker of which I overheard every single word very clearly!! FIRSTLY AND MOST IMPORTANTLY I NEED TO MAKE THE FOLLOWING STATEMENT PERFECTLY CLEAR TO YOU MR MARTIN SMITH!!!!!!! THIS SIR IS A MOTHER THAT NEARLY LOST HER FIRST BORN CHILD WHOM SHE CARES FOR AND LOVES VERY MUCH THAT DAY!!! But Mr Martin Smith, from the start of that phone call, your arrogant tone of voice,unsympathetic rude and unhelpful attitude towards my mother and my situation was unnecessary, uncalled for and utterly disgusting !!! You were extremely defensive and quite obviously trying to avoid that phone call and hide information from us!!!! One of the questions she asked you sir was if it would be possible to view the CCTV footage of the incident this was simply for clarification with absolutely no underlying reason other than only to make the situation less confused and more comprehensible for us all because as a family we are confused on the situation but you sir did not even deny having this footage but went directly to the fact that a court order would be necessary to view this footage!! Why sir??!! Why not suggest an invite to view this footage if there was nothing to hide or at least discuss an alternative means of helping us with some justified information that we deserve on what happened that day!!!??? I'll answer you that question Mr Martin Smith!!! That answer is because of how the situation was handled by your staff members how disorganised everything was with the lack of any proper medical care at all and the fact that how my injuries were handled that day by your staff sir could have resulted in leaving me with devastating life changing results!Whilst other questions were asked again with no straight answers but more uncalled for arrogance from you fueled by more rudeness you then proceeded on having this ridiculous insinuation that this incident was all my fault and occurred because of myself being reckless whilst using that waterslide! Not only did you clearly and blatantly lie to my mother in that shameful conversation sir but you left my mother with a desperate feeling of lost and hurtful emotions! SHAME ON YOU!!! YOU ARE A HEARTLESS AND HORRIBLE PERSON!!!!! And to add to insult how my 14 year old nephew that nearly witnessed his uncle die in front of him that day got told by your staff members that it was his responsibility as a panicking 14 year old child to contact next of kin and also the emergency services!! PATHETIC!!! My initial plan after regaining strength was to make and appointment and speak to you face to face or at least on a telephone call and for the lack of better words “tell you your fortune” but then I have decided instead of lowering my standards to suit to your obviously cold and floored personality I'd rather publicly as they say “name and shame” you sir as I would not have the patience to personally deal with the low level of human that you are!! So Mr Martin Smith I openly say that you are a perfect example of what is wrong with this world today and I will not even request that you challenge these statements I make as that I am more than confident without a shadow of a doubt that you are one hundred percent incapable of providing any of my statements in this letter wrong!! And with that Mr Martin Smith may karma take its course with you and your future endeavours!!! And to Masel****rt Resort I suggest you improve your safety standards drastically, improve your staff training and also implement a proper medical backup system as with GODs grace I have survived this ordeal and thankfully with time will completely heal physically and mentally but the next person may not!!</div>