Disappointed in this company after using for 2 years

DO NOT GET ****MED! I used Masere for over 2 years with every time I moved. The last time I moved I booked the team for two trips at R3000 per trip. Paid upfront and started the move. When we had to collect the second load, they said they were double booked. John Masere then said he would arrange a refund for me for the additional R3000 that I already paid. 13 days later and everyone from Masere is ignoring my calls and WhatsApps. No one is bothering to get back to me and stole my money. I am a single mother and my child will not have a single Christmas present due to this *****ulent behaviour that I never expected from a company that has been honest and has given me amazing service in the past. Seems like as soon as there is money involved, this company CANNOT be trusted!