JH
Jackie H
Active since Nov 2024
20
Reviews
0
Industries
Reviews
20 reviews2 months ago
Exceptional Service & Flawless Semi Off-Grid Installation
I recently had the pleasure of working with Cassol Solar Specialists to take my home completely off-grid, and I can confidently say the experience exceeded all expectations. From the very first consultation, Casper, Wiaan, and the entire team were professional, knowledgeable, and incredibly responsive. They took the time to explain the system layout, battery capacity, inverter sizing, and future expansion options in a way that made everything easy to understand. No pressure, just honest guidance and clear communication. The installation itself was neat, organized, and extremely well executed. The cabling was professionally routed, the inverter setup was clean and well mounted, and the overall workmanship reflects real pride in what they do. You can immediately see the difference between a rushed job and a team that genuinely cares about quality — this was definitely the latter. What stood out most was the customer service. The team arrived on time, kept me updated throughout the process, and left the property clean once the installation was complete. Post-installation support was just as impressive, with proper system walkthrough and monitoring setup to ensure everything runs optimally. Going off-grid is a big decision, but with Casper, Wiaan, and their team, the process felt seamless and stress-free. I highly recommend Cassol Solar Specialists to anyone looking for a professional, neat, and reliable solar solution. Thank you for the outstanding service.
0 replies
5 months ago
More than 860% above CPI increase!
Today I officially cancelled my OUTsurance policy after a year of loyalty and great service. I’m sharing this publicly because what happened to me won’t only affect me. It affects every ordinary South African who is already struggling to survive. I received a 31 percent premium increase, and when I questioned it, I was given multiple reasons that simply don’t justify such an extreme jump. For context: South Africa’s inflation rate is currently around 3.6 percent. Salaries increase on average by about 5 percent annually. Yet OUTsurance sees it fit to raise premiums by over 30 percent and then justify it with reasons such as inflation, car risk profiles, and even “missed premiums” that I did not miss. I had ONE month where my banking details were changed and I immediately called, made an EFT payment and sorted it out. Yet the company insists I “missed multiple premiums” to justify this insane increase. I have proof that I did not miss payments. When I raised this, instead of resolving it, they continued to stand on incorrect information and refused to adjust or properly assist. I also mentioned the real issue – not only my premium increase, but the impact on people who don’t know how to question CPI, inflation, or financial metrics. The everyday person who earns R6 000 per month, who quietly accepts an increase letter without knowing their rights, will now pay R200 extra or more – money that could feed a family for a week. I will be finding another insurer. Not because I cannot afford the increase, but because principle matters. If nobody speaks up, this becomes normal. A 31 percent increase today could easily become 50 percent next year. To OUTsurance – you have 3 million policyholders. A R200 increase across your client base is roughly R600 million extra per month … that’s over R7.2 billion per year taken from South Africans already drowning in living costs. One voice may not change the world, but silence changes nothing. I urge everyone who receives a premium increase to question it, challenge it, and do not accept inflation as an excuse when the numbers don’t add up. My loyalty is gone. My voice is not.
106 replies
20 months ago
Exceptional service!
I had the pleasure of working with Muhammed at Solarway Suppliers, and his service was nothing short of exceptional. His immaculate attention to detail and extreme willingness to assist made the entire process smooth and efficient. Mohammed's commitment to providing top-notch support truly sets him apart. Highly recommend his services for anyone seeking reliable and outstanding solar solutions!
0 replies
29 months ago
Disappointed in this company after using for 2 years
DO NOT GET ****MED! I used Masere for over 2 years with every time I moved. The last time I moved I booked the team for two trips at R3000 per trip. Paid upfront and started the move. When we had to collect the second load, they said they were double booked. John Masere then said he would arrange a refund for me for the additional R3000 that I already paid. 13 days later and everyone from Masere is ignoring my calls and WhatsApps. No one is bothering to get back to me and stole my money. I am a single mother and my child will not have a single Christmas present due to this *****ulent behaviour that I never expected from a company that has been honest and has given me amazing service in the past. Seems like as soon as there is money involved, this company CANNOT be trusted!
0 replies
32 months ago
DRIVER STOLE MY FOOD!
So three times our food was delivered with missing items and the order notes not followed. I then contacted Pedros (one of the wrong orders) directly I had the pleasure to speak to Morne from Pedros. He organized a replacement for the last order immediately and I ordered with UberEats for the rest of my family. We had then arranged that he would add the replacement meal into the bad for the current order. Nonetheless, I never got my order as my food was ******!!!!! I will probably get the below-automated response that I ALWAYS get: Hi Clarisa. We understand how frustrating it could be that the special instructions were not followed as expected. This isn’t the type of experience we want you to have with Uber Eats. As merchants are independent partners, we can’t guarantee they will follow your special instructions. We aim to partner with merchants who exhibit professionalism, in order for customers to have a great experience when ordering through the Uber Eats app. This is why we appreciate you taking the time to share your feedback so we can take it into account, and make sure we take the necessary actions to remedy poor experiences. Thanks for your understanding.
0 replies
36 months ago
Extremely disappointed (Previously Happy) Customer
The customer care team is USELESS on WhatsApp. Mr Price is *****ing my money and no one is taking responsibility for the account of about R520 that needs to be refunded for more than a month. I have asked NUMEROUS times for a refund and I have requested that a manager call me. The customer "care" agent then just closed the chat. I have been trying to get answers daily with no response. Who is being help liable??????
106 replies
38 months ago
Pathetic delivery team
Your delivery team or someone in Makro is responsible to replace my food as the promised delivery of my fridge TODAY was not upheld. I placed my order and received a call last week Thursday to arrange for delivery today. Big joke, I was promised delivery before 13:00, then by 15:00, then by 16:00 then in "10 minutes" and now my call is being blatantly ignored. After the day in the heat (as I made sure there is space for the new fridge by getting the old one out in time for this morning's delivery) my cheese, milk, and other food items have gone bad. To whoever is reading this, never buy essential appliances from Makro as their delivery team gives them a bad name and has now ensured that my child and myself not eat tonight, thanks Makro, great work!
636 replies
39 months ago
Fraudulent insurance company!
Fraudulently taking customers' money after they have cancelled 6 days ago and they just say they do not care. The retentions agent claims to have done her job to give me a "call back" but is a ball of ****! Nonetheless, I am still in my 7-day grace period up until today as per SA law but they don't care as they are pocketing the little income we South Africans have! And the best part of everything is now they are ignoring my calls! I am warning you publicly, take another cent from my bank account or refuse my FULL refund, and I will take legal action as this is day light robbery!
280 replies
43 months ago
DON'T TAKE LIFE COVER FROM DIFFERENT LIFE!
I logged a claim on 28 July 2022. I sent all documents they asked for immediately. My mom took this policy in 2019. She was diagnosed with cancer in February 2022 and passed in July 2022. Since then I have called numerous times with "load shedding" being the excuse why they don't take my calls. I have sent numerous emails regarding this claim. Different Life keeps coming back with an excuse as to why the claim is to be dragged out more. To mention some of the few: 1. Confirming my mother's income - But she paid the policy EVERY MONTH and they took the money every month. 2. I have to confirm why my mom went to see a doctor in 2015??? 3. I sent the PMA form numerous times - as "they didn't receive it" 4. I even sent my mom's cancer diagnosis to prove my mom was diagnosed in February. 5. I cc'd the CEO in an email on 16 September hoping to get answers quicker. The claim is now "urgent" but still nothing is happening on the claim?? I have a "manager" calling me every now and then trying to "explain" to me how this works - Finally having me in tears of frustration and anger. This is after I have confirmed with numerous of our family members and friends how a "claim" works as they work in long-term insurance as well... Different Life is trying to stall the payout but there is NO REASON why they can't wrap up this claim I have provided them with EVERYTHING they need. They are influencing my life as I was dependent on my mother financially due to being a single mother. My kid won't even have breakfast cereal this month as Different Life is withholding money that they gave no cause for holding!
931 replies
44 months ago
Selling your car
Nathan Samela from East Point Mall's Buying Pod is the reason why we sold our car to WeBuyCars! What an amazing service we received from him and he is always so willing to help! Thank you WeBuyCars and Nathan for GREAT service!
134 replies
Review Distribution
5 Star
9 (45%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (55%)