Service and darkness at the Maslow Sandton

Upon arrival on Thursday night there were loadshedding. Obviously out of the control of such a well-known Hotel. Just to be informed the hotel's backup generator was faulty. With black tiles in the rooms in the bathrooms there is no visibility at all. No emergency lights in the passageways, or staircases were functioning. No form of lights, not even candles in the rooms. The cherry on top of the cake, and all, was the attitude of the staff who only pulled up their shoulders. Yet there was no end to the misery - Friday morning load shedding again. Again, complete darkness. not even a candle. The attitude of the staff a disgrace.