Terrible Mismanagement

Leased a place at Monte Falco Residential Complex through Tanya and her team and its honestly just been the biggest, ongoing living nightmare. Despite paying a holding deposit to secure the place 5 weeks in advance, going on 12 weeks and still no repairs or maintenance done on the place. At every turn we're met with empty promises and incompetence. There are no updates or communication from them unless we send multiple follow up emails. There really is no support whatsoever, even when it comes to issues of estate management at Monte Falco. Don't even get me started on the place Monte Falco itself: it sadly has proved to be such an awful and unsafe place to stay, especially as a young single women. Since moving in here I have sadly been subjected to the worse possible service delivery and even abuse by the security guard staff. I once felt so unsafe at midnight, due to the security guards, that I had to call the Douglasdale SAPS (police) to come protect me and my roommates and get the security guards to leave us alone. Despite reporting this to the estate management, I was met with nothing but incompetence and no further help. Add to that the fact that the general upkeep of the estate is below par (the pool and gardens are always dirty and unkempt) it really just isn't worth the investment or leasing amount. You're better off finding something worth the pay in inner Lonehill or Douglasdale, with better management. Disappointing experience all round. And all through out this no support from Mason as our leasing agency. No surprises there, though, as if they can't even get our shower door working or our blinds fixed, how could we expect any real support from them?