Massbuild / RCS – Account Paid in Full but Still Reflecting on ITC**

MASS BUILD 6010242100001271187 I am lodging this complaint out of deep frustration and urgency.

I have settled my Massbuild (Builders) account **in full**, yet it is still reflecting on my ITC credit report as if there is an outstanding balance. This incorrect listing is now affecting my employment opportunities, and despite spending the entire morning yesterday trying to resolve it, I have received **no assistance** from any department.

I contacted:

- **Builders** – who could not provide a statement or any explanation - **RCS** – who informed me that the account has **prescribed**, yet they also could not assist with an updated statement or correction - **The debt collectors** – who could not locate my account or provide any documentation

At this point, I have spoken to multiple people across all three entities, and not a single person has been able to tell me:

1. Where my payments were allocated 2. Why the account is still showing as outstanding 3. Why a prescribed account is still listed on ITC 4. Who is responsible for updating or correcting the information

This is unacceptable. I have fulfilled my obligations, and the failure to update my credit profile is now causing **real financial and professional harm**. I urgently require:

- A **final paid‑up letter** - A **full statement** showing the allocation of my payments - Immediate **correction of the ITC listing** - Written confirmation that the account is closed and settled

I am requesting urgent assistance from someone who is actually able to resolve this matter. I cannot continue being sent in circles between Builders, RCS, and debt collectors while my name and livelihood are being affected.

I expect a response and resolution **within 48 hours**.