IM
Izelle M
Active since Jan 2018
164
Reviews
0
Industries
Reviews
164 reviews1 month ago
NO RESPONSE AT ALL.
I have been trying to get hold of someone at Nimble for ages now and NOBODY ever responds to any emails at all.Please,may someone make urgent contact via email?
0 replies
2 months ago
FNB’s Negligence and Unexplained Affordability Decision Putting Client at Risk
I am submitting this complaint regarding the handling of a home loan application by FNB, specifically the conduct and communication from consultant Phatsimo Nkwanyana. I referred a client, for a home loan. The initial affordability calculation was done incorrectly by FNB. Without any consultation with the client or with myself, the bank then altered the loan conditions. This change was made unilaterally and without explanation. When the consultant later claimed that the client “no longer qualifies due to affordability”, I recalculated the figures myself last night and found no affordability issue. The client has a credit score of 650, stable income, and meets the criteria that FNB normally approves. The affordability explanation provided does not align with the actual numbers. To make matters worse, no one at FNB is available today to resolve the matter. Calls are not being answered, and some are being rejected. This is unacceptable given the urgency of the situation. This client has already sold her apartment, her current home is rented out, and she is now at risk of losing the property she is trying to purchase — purely due to FNB’s errors and lack of communication. This level of service is deeply concerning. I request immediate intervention, a proper affordability reassessment, and urgent correction of the errors made on this application. A client’s housing security should never be jeopardized by administrative negligence.
106 replies
2 months ago
No assistance on commercial banking
I have been desperately trying to get hold of a commercial banker to submit an application to without any success. I made contat with Binky Morewa and Renaldo Miles but sadly neither of them had the decency to even respond to my emails. Could you please have someone to URGENTLY make contact with me
56 replies
3 months ago
no response from standard bank credit card services
My client have been trying to obtain settlement figures from standard bank to settle his outstanding account since December last year. NOBODY responds on any emails, nobody makes any contact. How on earth is he suppose to settle his credit card? This is truly pathetic.
112 replies
4 months ago
pathetic service
I have been struggling with Discovery since 8am this morning. I attempted to use my Discovery Miles at Dis‑Chem but was unable to generate a voucher, and was instead forced to monetise the miles — which then required me to open a Discovery Bank account. The Discovery Bank consultants I spoke to were unhelpful and unwilling to assist, repeatedly telling me to “call again” instead of resolving the issue. My husband, who is a Discovery adviser, eventually helped me download the banking app, but I still cannot open an account. To make matters worse, my Discovery Miles have now disappeared completely from Vitality and are not showing on either app. I am extremely frustrated with this ongoing back‑and‑forth and I am requesting that someone take ownership of this issue and resolve it urgently. I do not appreciate being forced into opening a bank account, only to experience further complications. I previously closed my Discovery account due to poor service, and this experience is making me consider cancelling Vitality as well.
106 replies
5 months ago
Absolutely pathetic service
We have had technicians out to.our property every 6 weeks during the past 18 months and they are just not capable of resolving the issue permanently.I had the technicians here again on Monday.The connection lasted until Tuesday at 11.Although I begged for urgent support as I work from home nobody attended to the fault.It is PATHETIC to say the least.
53 replies
7 months ago
being sent frompillar to post -absolutely NO SERVICE for days
I have been trying to close my FNB Fusion, Revolving loan and credit card for days without any success ,I have been phoning and have been transferred from pillar to post without anybody being able to assist me. Today I went to the branch at Metliefe where I once again had to turn around without being helped. How is it that nobody can assist ??????I need someone to contact me urgently, please
53 replies
8 months ago
Pathetic service
We have been having non-stop issues with our Fibre since July 2024 and Frogfoot has been out to our premises numerous times as Axxess claims that it is a Frogfoot issue.It was determined over the weekend that it is NOT a frogfoot issue at all and as our Fibre disconbected again about 20 mins ago,I phoned Axxess requesting a break-out Test Ticket to be logged from them to Frogfoot ...the consultant were first of all trying to yet again blame frogfoot and then dropped the call. Now,how do I get Axxess to assist in resolving the issue?Surely they must assist in resolving the issue?
0 replies
8 months ago
Pathetic service!!!
The worst service EVER.We have moved into this property a year ago and we have had the frogfoot technicians here about 10 times.On Monday I asked the tecnician to please fix the cause of the constant fault and he first of all acted as if I am stupid and then told me that there is nothing to fix.Today I woke up without fibre conbection.The very same technician showed up with a new box,after I clearly insisted on someone else,and he then tried to convince me that all is sorted.That was 10 am.I am yet again without Fibre!!!This is ridiculous!!!
53 replies
9 months ago
Client blacklisted for OLD MUTUAL not honouring third party claim
My client was in an accidnet and Old Mutual Insure had to settle the third party claim.Although it was approved the paymetn was never made and my client was blacklisted by the third party`s lawyers for the unpaid debt. My client can now NOT qualify for a homeloan DUE to Old Mutual`s decision not to honour their responsibilities. I have been sent form pillar to post for the past two weeks awithout anybody assisting me or my client. I need this to be resolved urgently as I will report this to the OMBUDSMAN if need be.
106 replies
Review Distribution
5 Star
24 (14.634146341463415%)
4 Star
0 (0%)
3 Star
1 (0.6097560975609756%)
2 Star
3 (1.829268292682927%)
1 Star
136 (82.92682926829268%)