Service repair from Master Audio Visual

This company does the extended warranty for Makro. There is no communication, management goes under firstname basis eg. Kis****, nimmy and Margaret etc. Numerous calls leads to no response. Your call won't even get answered. Promises to call you back are in vain. There's no communication between technician and management. My washing machine was picked up 3 weeks ago, returned on the 15th but it was still broken. Technician promised to come on the 16th to pick up and bring loan machine. Never happened. Showed up on the 20th with a loan machine which was broken. Came back 21st to confirm machine was broken. Came back on the 22nd to pick up broken machine and to bring another loan machine. When Technician tested the 2nd loan machine it was also broken. During all this time there has been no communication with management. The receptionist "Margaret" won't even take my call. Have to use another number to get through. Eventually get a call from "Kis****" who doesn't know what is going on and he is apparently the owner of the company. Promises to get "Nimmy" to call me in 20 minutes. Service is absolutely disgusting. I personally will not take an extended warranty if this company does service repair. If Makro only deals with them I will not be dealing with Makro again.