Master Science in Newton Park Sucks!!!

We signed my daughter up for Science in the Newton Park Branch of Master Science and the sales pitch did not match the experience. After 2 lessons we decided this was not going to work out as my daughter was crating after both sessions, so we cancelled. The person running the franchise (the Tutor) told us he would chat to the owner as he didn't think it fair that we should pay the extra month cancellation as we had only has 2 lessons and it was not what we expected or how we understood the system to work.

A couple weeks later he called to say they expected us to pay for that month and the next month because we signed the agreement with 1 months notice and that he was the person who had made the decision. So what happened to I don't think you should pay the months cancellation. At this point I asked to speak to the owner or franchisor. He refused to let me chat to them.

After a couple calls and me not paying the account we have now been serviced with a letter of demand. It is 2 weeks into the cancellation month. Yes, the contract as per them is actually still active.

Wow, business must be so tough for them that they are trying to force us to pay for a service that was oversold and underdeliver.

This was the reply I got from the lawyers after sending them a long polite email outlining the events as we understood them to be and asking them to send into the owner etc.

"Good day Sir Your email on even date bears refers. Kindly be advised that we have strict instructions from our client and a letter of demand has been dispatched. Should you not adhere to the terms of the letter, the necessary steps will follow. We trust that the above mentioned is in order."

I WOULD THINK TWICE ABOUT SIGNING WITH MASTER SCIENCE. MAKE SURE YOU UNDERSTAND THE SERVICE YOU ARE GETTING.