AL
Andrew L
Active since Jul 2018
6
Reviews
0
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Reviews
6 reviews26 months ago
Master Science in Newton Park Sucks!!!
We signed my daughter up for Science in the Newton Park Branch of Master Science and the sales pitch did not match the experience. After 2 lessons we decided this was not going to work out as my daughter was crating after both sessions, so we cancelled. The person running the franchise (the Tutor) told us he would chat to the owner as he didn't think it fair that we should pay the extra month cancellation as we had only has 2 lessons and it was not what we expected or how we understood the system to work. A couple weeks later he called to say they expected us to pay for that month and the next month because we signed the agreement with 1 months notice and that he was the person who had made the decision. So what happened to I don't think you should pay the months cancellation. At this point I asked to speak to the owner or franchisor. He refused to let me chat to them. After a couple calls and me not paying the account we have now been serviced with a letter of demand. It is 2 weeks into the cancellation month. Yes, the contract as per them is actually still active. Wow, business must be so tough for them that they are trying to force us to pay for a service that was oversold and underdeliver. This was the reply I got from the lawyers after sending them a long polite email outlining the events as we understood them to be and asking them to send into the owner etc. "Good day Sir Your email on even date bears refers. Kindly be advised that we have strict instructions from our client and a letter of demand has been dispatched. Should you not adhere to the terms of the letter, the necessary steps will follow. We trust that the above mentioned is in order." I WOULD THINK TWICE ABOUT SIGNING WITH MASTER SCIENCE. MAKE SURE YOU UNDERSTAND THE SERVICE YOU ARE GETTING.
0 replies
65 months ago
Supersonic FLTE
I opted to move from Afrihost (ADSL) to the Uncapped (Black Friday) Uncapped FLTE service from MTN through Supersonic. The process was flawless. I called them to confirm that there was no FUP and the service will run at full speed (unshapped and unthrottled). So I cancelled my ADLS and signed up for the new service. The router/SIM card arrived the next day (Tuesday last week) WOW, I was super impressed. I plugged it in, popped in the SIM card and nothing worked so I called them only to be told I would need to wait 2 to 24 hours. So the next morning I contact them again via Whats app and Messenger (off their Facebook page). Whats apps was a complete waste of time but at least with Messenger I got a responds. first I was told the data allocation was wrong and they would fix it. I kept telling them the router is NOT SEEING THE NETWORK. So 1 day moved to 4. On the Thursday I had a discussion with the tech as I was able to re-instate my ADSL service but he assure me it would be sorted out before Tuesday and I need not worry. Well, we are now at Tuesday and the service is still not working. I have now been told that MTN don't offer LTE service in my area but Megans iPhone runs at 40mb up and down on the MTN LTE network. I think he means FLTE but anyway. So now I my using my Vodacom FLTE backup service with is only 40GB (should last 1 day) and the best part, supersonic are charging me R999 for the privilege of using their service....... I have asked for a manager or supervisor to call me and apparently they have been told of my request but still no calls.
224 replies
76 months ago
Vodacom LTE Fixed Line Data Issue
I have a New Fixed LTE service from Vodacom (Nov 2019). In the first month we used all our Data but last month we were only open for business until the 20th so I had about 25GB left on my service. When I returned to the office I see the old data had not rolled over (expired). Based on the new ICASA ruling I believe this to be illegal! But, I am sure Vodacom has found a loop hole! Go figure.... So, I called Vodacom to enquire where the data was only to be told I need to request the data to roll over EVERY MONTH via email. What nonsense, of course I want my data to roll over EVERY month -who doesn't. I was supposed to have been informed by the guys at Vodacoms branch in Baywest. If I had been told then I would have requested my data to cary over every month. If they had told me this I would not have taken this package!!! Why can I not request that my data automatically rolls over every month???
300 replies
85 months ago
Poor Product support from Stevens & Co, Ryobi and Builder Express
I bought 2 x Ryobi Heat Guns from Builders Express in Newton Park on the 25 October 2018. Both of them stopped working within 4 months. Keeping in mind we were closed for a couple weeks over Christmas :-) We use them on average 20 minutes per day as part of our daily work. So, I took both back to Builders and they booked them in on the 21 Feb 2019 to go to Ryobi to be checked. I gave them my number and they promised to call me with feedback . Meegan from Builders never called. 3 Weeks ago I went to Builders Express to follow up and was shown a quote to repair my 4 month old items. The Box cleary states 2 Year Warranty on it. Apparently the warranty only cover factory faults, what about poor product design and manufacturing - 4 months of use on an items that should last a minimum of 24 months - this seems like a factory/Design issue to me. Maybe they are not designed to do 20 minutes per day - if so then it should say on the box!!! It is now almost May and I still don't have a final repose from Stevens & Co!
0 replies
94 months ago
Vodacom, Sharazoo and Basbone - the "Unholy" Trinity of airtime thieves
Wow, I finally got caught with plithing scam, these guys tell me I activated a R7/day service on my account through Vodacom. Vodacom are happy to debit my account and not reflect the debit on my invoice as I use airtime. They didn't confirm the subscription nor do they take any responsibility. When I called Sharazoo it is in fact not them but another 3rd party, who handled their local payments as the company is not even based in SA. I am a Vodacom customer and they are happy to deduct money from my account but cannot produce any proof that I agreed. Apparently I clicked on a link and by doing so agreed to the debit order. What a scam!!! They got me for 116 days so R784 off my airtime. I have checked my last couple invoices and it does not state any additional service to be deduction. I only picked it up when I didn't use my phone for 2 week. how do you know Vodacom know they are in the wrong? Easy, the call centre agent immediately offers you R154 free airtime. I expect Vodacom to refund me and to take action against the other 2 for fraud.
159 replies
94 months ago
Vodacom, Sharazoo and Basbone - the "Unholy" Trinity of airtime thieves
Wow, I finally got caught with plithing scam, these guys tell me I activated a R7/day service on my account through Vodacom. Vodacom are happy to debit my account and not reflect the debit on my invoice as I use airtime. They didn't confirm the subscription nor do they take any responsibility. When I called Sharazoo it is in fact not them but another 3rd party, who handled their local payments as the company is not even based in SA. I am a Vodacom customer and they are happy to deduct money from my account but cannot produce any proof that I agreed. Apparently I clicked on a link and by doing so agreed to the debit order. What a scam!!! They got me for 116 days so R784 off my airtime. I have checked my last couple invoices and it does not state any additional service to be deduction. I only picked it up when I didn't use my phone for 2 week. how do you know Vodacom know they are in the wrong? Easy, the call centre agent immediately offers you R154 free airtime. I expect Vodacom to refund me and to take action against the other 2 for fraud.
212 replies
Review Distribution
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2 Star
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1 Star
6 (100%)