MasterCare South Africa
Verified Business
|3.1|112 Reviews (last 12 months)|Responds in 120h 10m
MasterCare South Africa
Verified Business
|3.1
112 Reviews (last 12 months)
Responds in 120h 10m
Scores reflect the Overall AI Score for each category
MasterCare South Africa
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, MasterCare South Africa shows a deeply polarised service experience. Loyal long-term customers praise specific technicians and branch teams for fast, professional appliance repairs, while a substantial group reports prolonged repair delays, parts unavailability, ignored cancellation requests, and unauthorised debit orders. Communication breakdowns and accountability gaps dominate negative feedback, undermining the strong technical work delivered by individual field staff.
Replied to 96% of negative reviews
Reply time on negative reviews: 118h 26m
TrustIndex
4.9
Ranking
#2
in Electronics Repairs
Reply Time
120h 10m
NPS Score
-14
Recommended: Unlikely
Replied to 96% of negative reviews
Reply time on negative reviews: 118h 26m
Based on recent customer reviews, MasterCare South Africa shows a deeply polarised service experience. Loyal long-term customers praise specific technicians and branch teams for fast, professional appliance repairs, while a substantial group reports prolonged repair delays, parts unavailability, ignored cancellation requests, and unauthorised debit orders. Communication breakdowns and accountability gaps dominate negative feedback, undermining the strong technical work delivered by individual field staff.
MasterCare South Africa's biggest strength, according to Hellopeter's AI analysis, is Staff & In-Store Experience. Customers repeatedly name specific technicians like Albert, Martin, Mpho, Bravido, Sonnyboy, Absalom and Bruce Rabie for professional, knowledgeable and respectful service. Branch teams in Centurion, Cape Town and Durban earn consistent praise for politeness and skilled workmanship on appliance repairs.
The most common complaint about MasterCare South Africa, based on Hellopeter's AI analysis of recent customer reviews, is Returns, Warranty & Repairs. Repeat repair failures, parts unavailability for older appliances, refurbished components that fail within days, and quoted repair costs exceeding new-appliance prices undermine the warranty proposition. Customers report appliances returning damaged or unrepaired, with refunds and policy cancellations routinely ignored.
MasterCare South Africa scores 2.5 out of 5 on Hellopeter's AI analysis of service quality in Appliances, compared to the Appliances industry average of 2.8. Their strongest theme is In-Store Experience (3.3); their weakest is Customer Service (2). The top AI-rated Appliances business on Hellopeter is Super Communications (4.7). How is the AI Score calculated? →
MasterCare South Africa has a TrustIndex of 4.9 out of 10 on Hellopeter, based on 112 reviews in the last 12 months. They reply to 96% of negative reviews, typically within 118 hours 26 min. Hellopeter has tracked MasterCare South Africa across 917 total reviews. How is the TrustIndex calculated? →
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