Active since Dec 2016
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35 reviews4 months ago
Pathetic is too kind a word for DStv level of service!
The only reason they get one star is because there is no lower option. DStv has been in a captive market for way too long and their pricing in relation to offerings is way out of proportion to the service offered. And today, I switched on the monitor to watch and I can see there is no signal. But when one calls DStv customer care they are patently useless. I don't know where the "Customer Care" part comes in. There is obviously no signal coming from the dish, but I get told that I have to bring my decoder into their offices. I pay for a specific package which I was told would have them send to my home technicians who can check out the system, but then I get told I have to speak to the DStv insurance people.... And their office is closed. What level of service is this? What exactly are we paying for? With the removal of some of the premium channels we should be getting a reduction of premiums. And they say pay for compact and get premium, so where does this leave us as "premium" customers? They should then be reducing all of our subscriptions to the lower level! But if I say the service levels are bordering on pathetic, I am being kind! I can think of numerous more appropriate descriptions for the levels of service that we are receiving. I think Canal have bought a lead filled turkey and they are expecting it to fly. It is not surprising that they have lost a significant portion of their subscriber base and no doubt this will continue unless they wake up to the reality of their offerings.
0 replies
5 months ago
Demonstrable incompetence.
I have been a Takealot Customer for many years, but there has been a significant decline in service levels and product quality recently. The only reason this review is One Star, is there wasn't a No Star. I ordered two very expensive cables from Takealot and asked for express delivery as I needed these items for an event on Friday, and to their credit they did deliver the product in time. However the wrong product was delivered. I film at events and these cables were to connect cameras to vision mixing equipment and I ordered Black and Silver cables. Black because one doesn't need any potential distractions on the image and the plugs are silver. The cables which arrived were the Gold/Cotton colour, entirely unsuitable unless you are looking to impress someone with "BLING". So I asked for them to exchange them for the correct colour, and I alerted them within 30 minutes of the delivery. Well trying to get TAKEALOT to do anything efficient is an exercise in futility. Why they can't just send the correct product and do a swop over is beyond me. Well they collected the return on Friday, obviously asses the returns and then proudly announced that they would send the replacement product on Tuesday. (So much for express delivery...). Well the Takealot Deliver person called me and I went to the door to collect and I checked it in front of her. Yet again, the wrong product, but because I had opened the box she couldn't take it back, I have to get the company to arrange a collection yet again. It seems to me that in our modern world of instant communication, things take an inordinate amount of time to actually happen. So Yet again, the wrong product has been supp**** and trying to actually communicate with anyone in management at Takealot is an exercise in futility. And, of course, I am now expected to sit here waiting at their behest for them to collect their wrongly delivered (twice) product.
0 replies
9 months ago
Demonstrable Incom[petence!
I complained about Scorpion Legal on this website recently and had a typical response. We will get back to you shortly. Since then I have had numerous phone calls, and it is pretty obvious that in this company the left hand doesn't know what the right hand is doing. And as I was complaining about an issue of an alleged speeding fine in excess of four years sine the alleged occurence, I was requesting their assistance. Well I now get an email basically saying they can't assist, yet in a conversation with one of their correspondents last week, he seemed to indicate otherwise. So what exactly are we paying for? And today I get sent two copies of the agreement/regulations from Scorpion. I think this so called legal protection service demonstrates incompetence in the extreme. I asked to speak with the MD, but nobody can put me though. I have had the same phone call from them so often, I could probably repeat it word for word, but it seems that the lights are on, but nobody is home. The only reason this has a one start rating is I could go any lower. And I am willing to bet that the response for this company will be, "One of our consultants will contact you shortly". Well, I am not holding my breath!
53 replies
9 months ago
Service.... WHAT SERVICE!
I have been a Platinum member for a number of years and last week on Thursday I sent an email with some data and a question. I received an automated reply that a consultant would get hold of me shortly. I heard nothing on Thursday and I then sent the email copy to the admin email address and yet again I received the "Consultant will contact you shortly" response. Well some 5 days later I am still waiting for the supposed consultant to contact me. I was looking for the email address of the MD to email him with my issue, but it is nowhere to be found. And no switchboard number either. So my question is, have I been wasting my monthly subscription over the years to get a no service? THis level of service is extremely unacceptable!
159 replies
13 months ago
Be Aware of the "so-called" service levels of this company
I have to make a couple of comments about a company called TravelStart who are based in Cape Town and have demonstrated how useless their service levels are. We booked tickets from Johannesburg to Italy (Return) and looking at their site chose Lufthansa, an airline we have used before. We book our tickets separately as we take advantage of the credit card insurance facility. So the first issue, which I noted was one of the legs on the flights was different on our tickets. I have a flight which leaves Italy 30 minutes later than the my wife's. I alerted them the same day we booked the tickets, but got no response. The second issue, and more worrying is they booked what are termed "Light" tickets which have hand carry baggage in cabin only, no suitcase in the hold. This is hardly the kind of ticket one would book for a ten day break. Now I have done literally hundreds of flights and it has always been hand baggage and one checked bag, that has been the industry standard since as long as I can remember, and I have been doing air travel since the late 1950s. (BOAC Junior Jet Club). So, firstly I think thay are remiss in alerting one to this issue with the ticket and I also feel this is great evidence of what I call "Creeping Costs". It started some years ago, you book a flights, then you have to pay to book your seats (Unless you wait until 24 hours before the flight). I don't understand the logic in this as having the data in the airline beforehand to my mind would be desirable. But I am sure that the airline logic is they are getting more revenue. Now it appears the same scenario is happening with checked baggage. "Let's make some more money". Ridiculous. But beware. And also TravelStar is not a member the ASATA, the travel agents' body, so you will not have any recourse from that authoritative body.
0 replies
17 months ago
Poor response
Barnard’s TV and Appliances. So I am a Mastercare Client and my Sony set was sent to Barnards TV & Appliances for repair in July. The Power supply board had died. On Sunday morning, I sent them a message as the set had died again, the same symptom. Today, Monday, I contacted them to ask when the promised pick up would happen and I was told someone would contact me. (This was a WhatsApp from the owner) Well, nothing happens, I get the person who answers their switchboard promising to call back but no call happens. I called the owner and he said, all our technicians are busy today, we can come by tomorrow. In what way does this constitute service? It is still under Barnard’s repair warranty.
0 replies
19 months ago
Pastway johannesburg is a circus, but I'm not laughing.
I ordered some goods from a supplier (Temu) and they seemed to make an ill-informed decision to use FASTWAY couriers. Big mistake. I have had issues with them before. Calling them is a nightmare, when they decide to answer their phone. The automated switchboard puts you through then you are subjected to minutes of the banal musak which is seemingly the norm in our modern society. Contacting them on WhatsApp when they should be open, but one gets the "we are closed" message. I have messages saying that the goods have been released from customs, but when I get to actually speak to a human I get told my flight hasn't landed yet. It is like a circus and it seems that it is run by clowns.
0 replies
19 months ago
Is Discovery a "Medical Aid" in reality or a Medical Insurance Company?
Discovery claim to be a "Medical Aid", but in fact their services are obviously based on some form of financial algorithm which seemingly defeats the object of having a medical aid. It more resembles a medical insurance. I have been noticing some hearing loss and wanted to visit an audiologist to get my hearing checked. I was told that as the "Medical Savings" have been depleted, I would have to pay for the consultation myself. I then asked Discovery about this and it was confirmed. But when I started asking further, if between now and the end of the year I need to visit my GP, or my Dentist, I will also have to pay for the consultations myself. So My question is, "In what way does this constitute a medical aid service? It is evident that the Medical Aid side of this business has deteriorated into a financially run so-called service, and the company are actually using the established infrastructure to concentrate on other business models, like insurance, banking Etc. Often I feel what happens is businesses lose their core focus and I believe this is a case in point. I have used medical aid services for over 30 years and I am generally not a serial doctor or dentist visitor, but I find this situation contrary to the concept of a medial aid. But then, or course, if I now have to wait some 3 1/2 months for a GP or Dentist visit, in what way does this affect my general health? And when I look at the vast number of 1 star ratings against this company, I suspect I am not alone in my issues or opinions.
106 replies
24 months ago
Discovery has become impossible to communicate with.
Is it only me who has found that Discovery has become way less communicative in recent years. We pay a significant amount to Discovery every month and trying to get a human to communicate with us is nigh on impossible. They have fallen into the mindset that electronic communication and being obtuse is the way forward.
106 replies
26 months ago
Very Poor After sales service
One Deal A Day, Unit 31 , Gold Reef Business Park Johannesburg South I purchased a product from One Deal a Day, paid for product and delivery. The product was delivered timeously, I have no issue with their time of delivery. However the product, an oral irrigator, stopped working after a short while and I alerted the company about the issue. I have all of the products original packaging and repacked the product for collection. I sent an email to their admin email address, but was informed by auto response that the email address was no longer used.( I might add that this is the contact email address on their website.) So I contacted their Whatsapp number. I informed them of the issue and they asked for additional information which I comp**** with. (Copy of invoice and picture of product). The response was the information has been sent to their team and they will respond withing 48 – 72 hours. In my opinion, a bit slow in our modern communication environment. After not hearing from them for a considerable time, I sent another Whatsapp to the number and received a communication that the “team” deal with such issues and I should wait. Well I consider waiting over a week not acceptable in any way. And the lack of ability to actually contact the company is worrying, although this is seemingly a modern business practice. And in doing a Google search, they seem to have numerous addresses and telephone numbers, none of which get answered. However on their email, there was an address, Unit 31 , Gold Reef Business Park Johannesburg South. Of their myriad of numbers, the one they seem to use to take orders is: 0631008905. However they have other numbers: 0784520247 & 0632184067. But there seems to be a lot of passing the buck, indicating that the issue is not the problem of the respondent. This is the record of WhatsApp communication. Starting 9th February 2024) [06:42, 09/02/2024] Paul Mills: Paul Mills <rlp.pvs@gmail.com> Good Morning, I purchased an Oral Irrigator Inv 792620 and it was delivered timeously.. I have used the product a few times, but yesterday evening it failed to turn on, so I put it on charge in case it had run down. When I tried it this morning, it yet again failed to turn on. So there is something wrong with the product. I have it here with it's original packaging and the invoice. Response; 09/02/2024 +27 63 218 4067: Hey ✨ DISCOUNT CODE : DISCOUNT5 Our working times are : Mon-Fri (9am to 5pm) We're closed on public holidays and weekends ~Thank you for your patience & understanding 🩵🌻 We will get back to you soon, you will not be missing out on these deals 🔥 Thank you for your kind understanding ✨ [08:23, 09/02/2024] +27 63 218 4067: Please forward me the following to log a query : 1) Invoice received in package 2) Images or Video of item 3) Your query in detail Please note that your query will be reviewed by our team before providing you with feedback. Please allow between 48-72hrs for feedback Thank you, One Deal A Day. [08:45, 09/02/2024] +27 63 218 4067: Thank you, I'll send to our team 🌻 End of initial communication, I comp**** with the request for specifics providing a detailed description of what happened, the in package invoice and a picture of the product. Following Tuesday. [12:17, 13/02/2024] Paul Mills: Do you have any feedback? [12:19, 13/02/2024] +27 63 218 4067: Hi, I do not get feedback here. Our team will get back to you regarding this query ✨🌻 Following Wednesday [12:13, 14/02/2024] Paul Mills: At this stage it has been a considerable time and nothing has been communicated with me other than this message. Your team are obviously not very efficient! Following Friday [09:22, 16/02/2024] Paul Mills: I will be reporting your company to the consumer authorities today, and also alert the credit card companies about a lack of action. I alerted you a week ago about a faulty product and all I get are meaningless platitudes. [09:23, 16/02/2024] +27 63 218 4067: Hi, I will escalate your query with our team [09:23, 16/02/2024] Paul Mills: Its a bit late, the time for action was earlier in the week. Emd of Whatsapp communications As you can see, action in this regard is practically non-existent. So if you get a faulty product from them, you can probably kiss your money goodbye. So be warned, this business is only about selling and any concept of after sales service is seemingly non-existent. And the number on their Facebook page doesn’t work and there is no actual number where you can get information from this company. There are a lot of glowing compliments on their website which I suspect are created by the company themselves. I also indicated that this complaint was going to the Hellopeter site.
0 replies
Review Distribution
5 Star
4 (11.428571428571429%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
31 (88.57142857142857%)