I WANT MY MONEY BACK

I TOOK COOKING SET AT MASTER COOK WORTH R7000. ITS BEEN A STRUGGLE TRYING TO GET A HOLD OF MASTER COOK ON THE TELEPHONE ,IN THE BEGINNING I WAS CALLING TO ASK HOW MUCH DO I STILL HAVE TO PAY BUT THE PHONE WOULD JUST RING A FEW SECONDS THAN HANG UP OR JUST RING WITH NO ANSWER .NOW IM NOT INTERESTED IN THE SET AND I JUST WANT MY MONEY BACK THEY ASKED TO SEND THE AN EMAIL EXPLAINING WHY I WANT TO CANCELLE MY ORDER, I DID THAT , I TRIED CALLING THEM AGAIN , NO ANSWER UNTIL AFTER 10MINUTES OF TRYING .THEY TOLD ME THEY CAN NOT REFUND ME THE MONEY I HAVE PAID SO FAR BUT THEY CAN GIVE ME ANOTHER SET WORTH THAT MONEY , ''I DON'T WANT IT '....I JUST WANT MY MONEY BACK