MASTERCRAFT PRODUCTS DEFECTIVE, NO FUSS SWOP OUT, FALSE!!!

DO NOT PURCHASE MASTERCRAFT!!!

IN THE EVENT OF A NO FUSS SWOP OUT, THIS WILL BE YOU PROBABLE OUTCOME; A) IT IS NOT COLLECT AS PROMISED BUT YOU ARE TOLD YOUR CASE WILL BE CLOSED. B) IT IS REPAIRED NOT REPLACED C) IT IS REPLACED BY ANOTHER DEFECTIVE PRODUCT D) THE PRODUCT IS NOT DELIVERED AS PROMISED E) NOT DELIVERED AT ALL F) CASE IS CLOSED IF THEY CANNOT HELP YOU G) CALL CENTER CONTINUOUSLY DROPS CALLS F) EMAILS DO NOT GO THROUGH (eg. Mokgophe.Mdluli@smollan.com) G) ABSOLUTELY NO FOLLOW UPS

I SPENT +- R50K OVER THE YEARS IN MASTERCRAFT TOOLS AND REGRET CHANGING FROM AMPRO TOOLS. I ALWAYS SANG PRAISES FOR THE PRODUCT BUT WILL NEVER DO SO IN FUTURE AND WILL VOICE MY DISCONTENT BASED ON THE MANNER IN WHICH THIS MATTER HAS BEEN HANDLED.

THE 2 ITEMS THAT I RETURNED WERE OLD IN AGE BUT RARELY USED. DATE OF LOGGING A NO FUSS SWAP OUT, 08 APRIL 2021, TODAY IS 23 SEPTEMBER 2021 A) 1/4 INCH RATCHET, USED PROBABLY 10 TIMES ( REPAIRED AND RETURNED, THANK YOU, SATISFACTORY ) B) 200 MM CALIPER VERNIER, USED PROBABLY 5 TIMES ( WAS SENT AN ITEM THAT WAS USED, HAD BATTERY ACID IN THE BATTERY COMPARTMENT, WAS RETURNED. WAS THEN TOLD NO STOCK A FEW TIMES OVER. THEN PROMISED A 150 MM GRIP AT NO CHARGE ON 30 JUNE 2021, TO DATE HAVE NOT RECEIVED IT AFTER ACCEPTING OFFER ON 05 AUGUST 2021 )

ABSOLUTELY NOT ACCEPTABLE!!!

I AM GOING TO GATHER ALL MY MASTERCRAFT TOOLS AND WANT A FULL REFUND AT MARKET RELATED PRICES AS I DO NOT BELIEVE OR HAVE FAITH IN A PRODUCT THAT DOES NOT STAND BY IT'S PROMISE. I NO FEEL THAT I RUN THE RISK OF INJURY USING THE PRODUCT AS THE QUALITY IS COMPROMISED. OF LATE, SPANNERS TEND TO BEND.

PLEASE GET BACK TO ME ASAP WITH THE VIEW TO RESOLVE MY CREDIT AND UPLIFTING ALL PRODUCTS PURCHASED WITH THE MASTERCRAFT BRAND.

PLEASE NOTE: I DO NOT OWN A WORKSHOP, THE MASTERCRAFT PRODUCTS ARE NOT FOR COMMERCIAL OR MOTOR MECHANIC USE. THEY ARE FOR MY GARAGE. I DO HOWEVER HAVE 1 FULL TOOL SET AND VERNIERS FOR MY FACTORY WHICH ARE USED FOR MAINTENANCE OF WOODWORKING, LASER, ROUTER MACHINES, ETC. IMPORTANT FACTOR, THE ITEM RETURNED WERE RETURNED WITHOUT ANY SIGNS OF ABUSE OR NEGLECT, NEITHER WERE THEY ABUSED OR NEGLECTED.