KP
k K
Active since Sep 2015
15
Reviews
0
Industries
Reviews
15 reviews4 months ago
Five star plus service
Fantastic service from Junelle Maart. She understood my concerns and assisted me promptly to resolve it. Thank you Junelle.
53 replies
23 months ago
Great service
Fantastic service from Emihle Klaas. Much appreciated. Continue the great work.
53 replies
32 months ago
Service excellence p...
Service excellence plus from Jacques Pienaar
131 replies
38 months ago
great service
Wendy Lynch - Thank you very much for the speedy and efficient manner in which handled my claim on my pet insurance.
56 replies
45 months ago
great service
Real people. Real helpful team. Good value properties.
74 replies
49 months ago
BLUE SECURITY, WORST SERVICE DELIVERY THAT MONEY BUYS
Absolutely terrible service from BLUE SECURITY!!! No answer when you call in 031****000 No signal for switchboard. No vehicles available to respond. Change of shift, calls not answered. Calls ring for +-5 minutes before an answer. 2 h 15 minutes no response to multiple zone activation from response. Many occasions, Not isolated. The excuse is generally because of low battery, we have backup as well as a Generator on site. Managers do not respond to your complaints.
148 replies
55 months ago
Great Service
Fantastic service from Mazibulo, Domonique and Janine.
53 replies
56 months ago
MASTERCRAFT PRODUCTS DEFECTIVE, NO FUSS SWOP OUT, FALSE!!!
DO NOT PURCHASE MASTERCRAFT!!! IN THE EVENT OF A NO FUSS SWOP OUT, THIS WILL BE YOU PROBABLE OUTCOME; A) IT IS NOT COLLECT AS PROMISED BUT YOU ARE TOLD YOUR CASE WILL BE CLOSED. B) IT IS REPAIRED NOT REPLACED C) IT IS REPLACED BY ANOTHER DEFECTIVE PRODUCT D) THE PRODUCT IS NOT DELIVERED AS PROMISED E) NOT DELIVERED AT ALL F) CASE IS CLOSED IF THEY CANNOT HELP YOU G) CALL CENTER CONTINUOUSLY DROPS CALLS F) EMAILS DO NOT GO THROUGH (eg. Mokgophe.Mdluli@smollan.com) G) ABSOLUTELY NO FOLLOW UPS I SPENT +- R50K OVER THE YEARS IN MASTERCRAFT TOOLS AND REGRET CHANGING FROM AMPRO TOOLS. I ALWAYS SANG PRAISES FOR THE PRODUCT BUT WILL NEVER DO SO IN FUTURE AND WILL VOICE MY DISCONTENT BASED ON THE MANNER IN WHICH THIS MATTER HAS BEEN HANDLED. THE 2 ITEMS THAT I RETURNED WERE OLD IN AGE BUT RARELY USED. DATE OF LOGGING A NO FUSS SWAP OUT, 08 APRIL 2021, TODAY IS 23 SEPTEMBER 2021 A) 1/4 INCH RATCHET, USED PROBABLY 10 TIMES ( REPAIRED AND RETURNED, THANK YOU, SATISFACTORY ) B) 200 MM CALIPER VERNIER, USED PROBABLY 5 TIMES ( WAS SENT AN ITEM THAT WAS USED, HAD BATTERY ACID IN THE BATTERY COMPARTMENT, WAS RETURNED. WAS THEN TOLD NO STOCK A FEW TIMES OVER. THEN PROMISED A 150 MM GRIP AT NO CHARGE ON 30 JUNE 2021, TO DATE HAVE NOT RECEIVED IT AFTER ACCEPTING OFFER ON 05 AUGUST 2021 ) ABSOLUTELY NOT ACCEPTABLE!!! I AM GOING TO GATHER ALL MY MASTERCRAFT TOOLS AND WANT A FULL REFUND AT MARKET RELATED PRICES AS I DO NOT BELIEVE OR HAVE FAITH IN A PRODUCT THAT DOES NOT STAND BY IT'S PROMISE. I NO FEEL THAT I RUN THE RISK OF INJURY USING THE PRODUCT AS THE QUALITY IS COMPROMISED. OF LATE, SPANNERS TEND TO BEND. PLEASE GET BACK TO ME ASAP WITH THE VIEW TO RESOLVE MY CREDIT AND UPLIFTING ALL PRODUCTS PURCHASED WITH THE MASTERCRAFT BRAND. PLEASE NOTE: I DO NOT OWN A WORKSHOP, THE MASTERCRAFT PRODUCTS ARE NOT FOR COMMERCIAL OR MOTOR MECHANIC USE. THEY ARE FOR MY GARAGE. I DO HOWEVER HAVE 1 FULL TOOL SET AND VERNIERS FOR MY FACTORY WHICH ARE USED FOR MAINTENANCE OF WOODWORKING, LASER, ROUTER MACHINES, ETC. IMPORTANT FACTOR, THE ITEM RETURNED WERE RETURNED WITHOUT ANY SIGNS OF ABUSE OR NEGLECT, NEITHER WERE THEY ABUSED OR NEGLECTED.
53 replies
Review Distribution
5 Star
12 (80%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (20%)