MK
Masterwood Kitchens Boksburg
Unclaimed Business
MK
Masterwood Kitchens Boksburg
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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calvin S
1 reviews | Active since Jan 2020
16 Nov 2023, 06:02
Masterwood Kitchen bad service
Not happy at all with their after service, they did the kitchen for us, in less than 3 months the handles started loosing colour, we contacted them and to this date we never got any help, we spoke to Charles and he always promise to come and sort this out, last time when we follow up when nis he coming to sort out this, he responded by saying we must send a letter, very bad service
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calvin S
1 reviews | Active since Jan 2020
16 Nov 2023, 06:02
Masterwood Kitchen bad service
Not happy at all with their after service, they did the kitchen for us, in less than 3 months the handles started loosing colour, we contacted them and to this date we never got any help, we spoke to Charles and he always promise to come and sort this out, last time when we follow up when nis he coming to sort out this, he responded by saying we must send a letter, very bad service
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lh
leigh hayden-payne
1 reviews | Active since Jan 2020
9 Dec 2020, 10:26
SHOCKING
SHOCKING
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Annalize D
1 reviews | Active since Jan 2020
8 Mar 2019, 12:10
Poor Service
Order placed beginning December 2018 and was encouraged by the Salesman to pay in full as the price will then be locked to their 2018 pricelist (else I would be invoiced for the 2019 pricelist value). The initial plan provided by the Salesman contained incorrect measurements, which was eventually corrected in January 2019 before installation commenced (the excuse was that an “old” plan was used). I am not sure if the installer has any qualifications, as the workmanship leaves much to be desired - inside of drawers and doors (where handle retaining ***** holes were drilled) is severely chipped (not to mention in one location even the shelve were damaged). Not proper provision was made to accommodate the basin during the manufacturing of the base unit. The installer decided the best way to make the basin fit is to hack pieces out. When I expressed my concerns, regarding the poor installation to the Salesman, the response was that the factory will do a final inspection (something that never occurred). With the installation of the granite tops, one of the tops were badly scratched (result of a rush installation – installer arrived at 1:00pm and left at 3:00pm). This became another debate, as I wanted the top replaced. At first they elected to polish the scratch, which resulted in a bad dent in the granite top and then I was offered a discount if I accepted the defect. The top was finally replaced when I refused to compromise. My dilemma is thus this, I have settled the invoice in full and have thus no recourse for the mess I am left with, as the damaged panels and doors were merely filled with wood filler that is now revealing cracks.
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Annalize D
1 reviews | Active since Jan 2020
8 Mar 2019, 12:10
Poor Service
Order placed beginning December 2018 and was encouraged by the Salesman to pay in full as the price will then be locked to their 2018 pricelist (else I would be invoiced for the 2019 pricelist value). The initial plan provided by the Salesman contained incorrect measurements, which was eventually corrected in January 2019 before installation commenced (the excuse was that an “old” plan was used). I am not sure if the installer has any qualifications, as the workmanship leaves much to be desired - inside of drawers and doors (where handle retaining ***** holes were drilled) is severely chipped (not to mention in one location even the shelve were damaged). Not proper provision was made to accommodate the basin during the manufacturing of the base unit. The installer decided the best way to make the basin fit is to hack pieces out. When I expressed my concerns, regarding the poor installation to the Salesman, the response was that the factory will do a final inspection (something that never occurred). With the installation of the granite tops, one of the tops were badly scratched (result of a rush installation – installer arrived at 1:00pm and left at 3:00pm). This became another debate, as I wanted the top replaced. At first they elected to polish the scratch, which resulted in a bad dent in the granite top and then I was offered a discount if I accepted the defect. The top was finally replaced when I refused to compromise. My dilemma is thus this, I have settled the invoice in full and have thus no recourse for the mess I am left with, as the damaged panels and doors were merely filled with wood filler that is now revealing cracks.
0
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Refiloe M
1 reviews | Active since Jan 2020
8 Jan 2019, 14:27
Horrendously terrible service at Masterwood Kitchens Boksburg
This is a review on them from my Mom "I've had a very bad and poor service from Masterwood kitchen at Boksburg. After paying them the full amount according to the quotation in December 2017 to install my kitchen units, it took them two months to install. Unfortunately a few doors were not consistent with the colour that I had chosen. I brought that issue to their attention and they promised to fix the problem. To date, a year later I am sitting with kitchen units which have different shades of "white", which is what I have been asking the staff at Masterwood kitchen to help me with. They even resort to not answering my calls. I pity the people who still think about doing business with them. Word of advise; DO NOT PAY THEM THE FULL AMOUNT until you are satisfied with their service. Be prepared for poor service delivery!!
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Refiloe M
1 reviews | Active since Jan 2020
8 Jan 2019, 14:27
Horrendously terrible service at Masterwood Kitchens Boksburg
This is a review on them from my Mom "I've had a very bad and poor service from Masterwood kitchen at Boksburg. After paying them the full amount according to the quotation in December 2017 to install my kitchen units, it took them two months to install. Unfortunately a few doors were not consistent with the colour that I had chosen. I brought that issue to their attention and they promised to fix the problem. To date, a year later I am sitting with kitchen units which have different shades of "white", which is what I have been asking the staff at Masterwood kitchen to help me with. They even resort to not answering my calls. I pity the people who still think about doing business with them. Word of advise; DO NOT PAY THEM THE FULL AMOUNT until you are satisfied with their service. Be prepared for poor service delivery!!
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