The worse funeral parlor known to man.

On the 27 July i received news that my grandmother had passed on in her sleep. When i got there she looked so peaceful and still the way i last saw her on the 23 July 2018. The family made a decision to use Mateman funeral parlour pavel situated on ext 4 Eldorado Park. The funeral parlour collected my grans body and we drove there to finalize the funeral arrangements. They did not have pamphlets with the different quotations on for us to chose from so we chose her coffin from the chart they had on the wall. They advised us that they will deliver the tent on Tuesday 31 July, which was put up with 29 chairs, that was it. I had to fight to get atleast a toilet because they could not give us tables. So all i got was a tent that was blown away by the wind, 29 Chairs and a dirty toilet. On Thursday 02 August myself and my mother had to go wash my grandmothers body, the mortuary is situated in some shady corner in Devland. We got there and they did not have soap, no gloves, no masks, and only 1 person to assist. The condition we found my granny's corpse in was heartbreaking. This is a light skinned person we are talking about, her face was darker that the color black, her body was warm to touch (meaning the fridges were off) this is a body they had for a full 7 days. She was bleeding uncontrollably from her mouth and nose, so we had to cut up the clothes she had on to stop the bleeding (no tissues) to help and worse of all she was smelling, meaning she was decomposing in the "fridge". When the body was brought in on Friday, we had to light impepho (incense) from Friday, right until the funeral service because of the smell. After the service we had to wait for the cars because the only car that was there at 11am was the car to carry her body, we waited until 3 other cars came ( we were promised atleast 7-9 cars), the other cars joined the funeral from different directions (other funerals) and drove to our funeral empty because they were not there after the service. On our way to the cemetery the owner Pavel kept calling his workers updating them on how far we are and telling them to hurry up because we almost there. When we got there all we had was a small gazebo (almost blown away by the wind) and 5 chairs for the family. The people attending the funeral had to help lower down her coffin. I kept asking this man for a receipt which he gave me the run around for and i only got the Sunday after the funeral because i refused to give him back the stupid tent and chairs. I have a recording on my phone of the meeting we had with him complaining about how he buried a Queen as a joke. They do not even have a bank account where i can transfer the funds into, he came to my house and took me to Lenasia so i can give him hard cash. I am so upset that i never got a chance to mourn my grandmother, all he had to offer was an "I am sorry".