Active since May 2016
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7 reviews57 months ago
Sim Swap
My name is Lerato Mareka and about 2-3 years ago I bought a Telkom mobile sim card under the number: 068 082 9840 from a vendor. She took my ID and registered/ RICA’d the sim card or so I thought. I lost my cell phone on the 21 July 2021 and I need to get a sim swap done. I went to your Telkom store in Rosebank and was advised that the number is not registered under my name. I am a client and I am not sure what you policies are, however I cannot be held responsible for what I thought was a registered Telkom Mobile official. This entire time I have been under the impression that the number is registered under my profile. Your Telkom Mobile stores seem very aware of this problem but what are you doing about it? I am told there is nothing I can do to get the number back and this is very disturbing to say the least. Please consider the below points and understand why I sent this email. 1) All my contacts and personal information is linked to that number. 2) Money was transferred to my cell phone number as a e-wallet and I refuse to believe that my money is gone. 3) My GMAIL account is linked to that cell phone number and it requires authentication from that very number. I am unable to login, reset or obtain any of the information I have gathered on the account for the past 10 years. 4) I have emails for interviews, my rent statement, my CV and other personal information. NB: I have not seen a single advert or warning from Telkom advising the nation not to buy sim cards from vendors, how else is the public suppose to know that there is a conspiracy going on? How was I to know that the person registered the sim card on their name. why is Telkom allowing so many people to have access to your systems? How many other client are in my position and will have to start from the beginning because your company failed to protect us? I have been using that number for a while now and I am not willing to get a new number, I need my number back. I have no means of contact for you to get in touch with me so please use the below details. You will have to find some way to register that number under my name, I refuse to let this go.
0 replies
94 months ago
The worse funeral parlor known to man.
On the 27 July i received news that my grandmother had passed on in her sleep. When i got there she looked so peaceful and still the way i last saw her on the 23 July 2018. The family made a decision to use Mateman funeral parlour pavel situated on ext 4 Eldorado Park. The funeral parlour collected my grans body and we drove there to finalize the funeral arrangements. They did not have pamphlets with the different quotations on for us to chose from so we chose her coffin from the chart they had on the wall. They advised us that they will deliver the tent on Tuesday 31 July, which was put up with 29 chairs, that was it. I had to fight to get atleast a toilet because they could not give us tables. So all i got was a tent that was blown away by the wind, 29 Chairs and a dirty toilet. On Thursday 02 August myself and my mother had to go wash my grandmothers body, the mortuary is situated in some shady corner in Devland. We got there and they did not have soap, no gloves, no masks, and only 1 person to assist. The condition we found my granny's corpse in was heartbreaking. This is a light skinned person we are talking about, her face was darker that the color black, her body was warm to touch (meaning the fridges were off) this is a body they had for a full 7 days. She was bleeding uncontrollably from her mouth and nose, so we had to cut up the clothes she had on to stop the bleeding (no tissues) to help and worse of all she was smelling, meaning she was decomposing in the "fridge". When the body was brought in on Friday, we had to light impepho (incense) from Friday, right until the funeral service because of the smell. After the service we had to wait for the cars because the only car that was there at 11am was the car to carry her body, we waited until 3 other cars came ( we were promised atleast 7-9 cars), the other cars joined the funeral from different directions (other funerals) and drove to our funeral empty because they were not there after the service. On our way to the cemetery the owner Pavel kept calling his workers updating them on how far we are and telling them to hurry up because we almost there. When we got there all we had was a small gazebo (almost blown away by the wind) and 5 chairs for the family. The people attending the funeral had to help lower down her coffin. I kept asking this man for a receipt which he gave me the run around for and i only got the Sunday after the funeral because i refused to give him back the stupid tent and chairs. I have a recording on my phone of the meeting we had with him complaining about how he buried a Queen as a joke. They do not even have a bank account where i can transfer the funds into, he came to my house and took me to Lenasia so i can give him hard cash. I am so upset that i never got a chance to mourn my grandmother, all he had to offer was an "I am sorry".
0 replies
104 months ago
Ridiculous service
I placed an order via the call center at 14:30, i was told the order would be delivered at 15:00pm, which is great because my lunch was at 15:00pm. Upon calling i was advised that they do not have enough drivers...I don't see how that is my problem because my lunch time had ended and i still don't have my food. NB: As i am writing this review, my order is still not here.
0 replies
104 months ago
The worst Restaurant in SA
was assisted by Mduduzi (ext 212) order number 224135(451548) , i did not receive the whole order , the rolls where missing and when i called back they told me they would deliver it asap however they took 2 hours , on top of that they did not give us sets and the cutlery i'm really disappointed with the services given. There were no sauces or serviettes, we had to eat dry chips, no salt, no tomato sauce....Nothing!!! Nandos has become the worst restaurant with their ridiculous prices and horrible services.
61 replies
118 months ago
The most Deceiving cellphone network
<p>I received the below hello Peter response regarding my previous complaint.</p> <p> </p> <p>Good day Lerato Mareka,</p> <p>Thank you for your post.</p> <p>We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.</p> <p>Kindly be advised that a credit amounting to R 972.31 has been passed on your account.</p> <p>Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.</p> <p>Regards,<br />Ayanda</p> <p> </p> <p>Yet R1758.00 will be required from me on the 25th of August. Why am I still paying so much after that response, I called 808 the same day and they had no idea what I was talking about. This is becoming a legal matter, because not only is this badly affecting my credit record, it's affecting me emotionally. I hate this ****** network, wish I could just throw this thing always or go to cell c for that contract buy out. </p>
53 replies
118 months ago
MTN WORSE CELLPHONE NETWORK IN HISTORY
<p>May 2015 i go into MTN randburg square for an upgrade and was told to decrease my usage limit, which i did, to R1.00. May 2016 my phone gets stolen and the insurance approves my claim. I go into MTN Direct Maponya Mall on the 01/06/2016 to get my new cellphone, this was in the morning. everything is done and im told a sim swap could take up to 24hours, i agree cos ive done this before. I sent the below email making sure that the sim swap is processed because previous experience ive had to go back to the store because the sim swap failed. So i needed to be sure MTN is doing their job. i was told all is in order and sim swap is still being processed. Please take note of teh time the email was sent. </p> <p>From: Lerato Mareka <br /> Sent: 01 June 2016 12:50 PM<br /> To: ********** /> Subject: Sim card not active</p> <p>I went back to Maponya the same day because the phone was not charging. They replaced the phone and i was there until 6pm. just as i leave i start getting calls and sms's, i remember telling the guy the sim swap went through. i returned again that evening because i could not make outgoing calls (sim suspended) which tehy fixed. 25 June R1750.00 get s debited from my account, and i am told i increased my usage limit on the 01/06/2016 at 11:15AM in the morning. NOW MTN, PLEASE EXPLAIN TO ME, HOW 1 CAN DIAL *141*5# AND INCREASE USAGE LIMIT WITHOUT NETWORK ON THE PHONE, AND HOW I CAN DO A ME2U THE SAME DAY OF R170 odd WITH NO NETWORK AND A USAGE LIMIT SET TO R1.00. I am told by 808 and Maponya mall that i am liable and need to pay. i am asking 1 thing, please advise the time sim swap was actioned and what time my cellphone registered on the network, then i'll pay if i did it. </p> <p> </p>
53 replies
120 months ago
The worst service provider known to man
<p>So this useless country we live in thats filled with thiefs and nyaope smokers, we all wake up early in the monring unaware of what will happen. I am doing shopping for an interview the next day, i have a big luggage bag on my shoulder and my phone rings, i take out the phone to answer the call, leaving my bag open. i get tapped on the shoulder by a lady that seems to have been following me, telling me to close my bag. i wrap the call, put my phone in the front pocket of my jacket to close the bag. less than 5 minutes later, i sit down to fit on shoes and the phone was gone, i looked all over and all of a sudden the shop is empty. i was pick pocketed. i have insurance on my phone for a reason, if you call that being negligent, would you rather i lie and say i was mugged for my claim to be approved. i am tiold by the IVR that my claim is rejected, 5 hours on the phone tying to get through to someone who will give me an explanation and i am sent from pillor to post. I PAY NEARLY R700 a month including insurance because "**** happens" and i am told by a IVR my claim is rejected? someone call me now....call me on 0737917130 because i dont have a ****** phone.</p>
53 replies
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7 (100%)