They take money for services not rendered

They take money for services not rendered. They took R1800 to repair a fridge BUT THE FRIDGE STILL ISN'T WORKING. When we call them, they promise to come out, but they NEVER DO. It's costing us a lot of money to pay for food to go off in the fridge. THEY ARE DISHONEST PEOPLE WHO ARE ROBBING OLD AGE PENSIONERS