Dishonest and unauthorized access to information after canceling their policy

Had a very bad experience. They sold RMA to consolidate insurence instead they deducted money but consolidation wasn't done. I've been battling to get refund in the past 2 months. The last lie I heard was when I was tod the money has been deposited into my account when I ask that to be writing they send me their personal numbers. Mine is to report to Ombusdsman now. After xancellation they continued to access my records, for what?