ML
Matla Life Investments
Claimed Business
ML
Matla Life Investments
Claimed Business
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Matla Life Investments faces severe criticism regarding unfulfilled refunds, unauthorized policy openings, and failed consolidation promises. Numerous customers report that brokers misrepresented services, opening new policies instead of consolidating existing ones, and that refund requests have gone unresolved for months. Allegations of fraudulent use of personal details and identity theft are also raised. While a small number of customers praise successful consolidations and helpful individual staff members like Dakalo, the overwhelming majority express deep frustration with accountability, communication, and the lack of urgency in resolving financial disputes.
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-56
Recommended: Unlikely
Review Distribution
2|12 Reviews
Jun '25 - May '26
5(27.3%)
4(0%)
3(0%)
2(0%)
1(72.7%)
5(27.3%)
4(0%)
3(0%)
2(0%)
1(72.7%)
Frequently Asked Questions About Matla Life Investments
Based on recent customer reviews, Matla Life Investments faces severe criticism regarding unfulfilled refunds, unauthorized policy openings, and failed consolidation promises. Numerous customers report that brokers misrepresented services, opening new policies instead of consolidating existing ones, and that refund requests have gone unresolved for months. Allegations of fraudulent use of personal details and identity theft are also raised. While a small number of customers praise successful consolidations and helpful individual staff members like Dakalo, the overwhelming majority express deep frustration with accountability, communication, and the lack of urgency in resolving financial disputes.
Matla Life Investments has a TrustIndex of 0 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. Hellopeter has tracked Matla Life Investments across 26 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBW
Bronté Walters
1 reviews | Active since Jan 2020
12 Feb 2026, 07:59
Ongoing Lack of Feedback and Accountability – Still No Resolution
I am extremely disappointed with the way both Matla Life and RMA have handled my refund query. Despite cancelling my policy in August 2025, money continued to be deducted from my account. I followed all the required steps, submitted every requested document in November, and was repeatedly promised that the refund would be processed “within a week.” Months later, nothing has been paid back to me. After RMA publicly acknowledged my complaint on this platform, I expected proper feedback or progress. However, since that response, I have received no meaningful updates, no timeline, and no indication that anyone is actually working on resolving this issue. To make matters worse, I was later told that the delay is due to Matla Life, and that the matter has been referred to them, yet neither Matla Life nor RMA has taken responsibility or shown any urgency. I am simply left waiting, with no clarity and no resolution. Back in January, I informed RMA that I had recently welcomed a newborn baby and that the refund would greatly assist with my current financial pressures. Unfortunately, this seems to have made no difference to the level of concern or urgency shown by either company. At this point, it feels like customers are expected to chase endlessly for funds that should never have been taken in the first place. The lack of accountability, transparency, and customer care from both Matla Life and RMA is incredibly disappointing. I am exploring every possible avenue to resolve this matter, and I would appreciate guidance from RMA on whether visiting one of their offices in person would result in proper assistance and a quicker resolution because the current process has been ineffective. I simply want the refund owed to me, and for this matter to be treated with the seriousness and urgency it deserves.
Helpful (0)
|Replies (0)BW
Bronté Walters
1 reviews | Active since Jan 2020
12 Feb 2026, 07:59
Ongoing Lack of Feedback and Accountability – Still No Resolution
I am extremely disappointed with the way both Matla Life and RMA have handled my refund query. Despite cancelling my policy in August 2025, money continued to be deducted from my account. I followed all the required steps, submitted every requested document in November, and was repeatedly promised that the refund would be processed “within a week.” Months later, nothing has been paid back to me. After RMA publicly acknowledged my complaint on this platform, I expected proper feedback or progress. However, since that response, I have received no meaningful updates, no timeline, and no indication that anyone is actually working on resolving this issue. To make matters worse, I was later told that the delay is due to Matla Life, and that the matter has been referred to them, yet neither Matla Life nor RMA has taken responsibility or shown any urgency. I am simply left waiting, with no clarity and no resolution. Back in January, I informed RMA that I had recently welcomed a newborn baby and that the refund would greatly assist with my current financial pressures. Unfortunately, this seems to have made no difference to the level of concern or urgency shown by either company. At this point, it feels like customers are expected to chase endlessly for funds that should never have been taken in the first place. The lack of accountability, transparency, and customer care from both Matla Life and RMA is incredibly disappointing. I am exploring every possible avenue to resolve this matter, and I would appreciate guidance from RMA on whether visiting one of their offices in person would result in proper assistance and a quicker resolution because the current process has been ineffective. I simply want the refund owed to me, and for this matter to be treated with the seriousness and urgency it deserves.
0
Replies (0)MS
Myogrinity S
1 reviews | Active since Jan 2020
12 Feb 2026, 06:50
10 years worth of funeral savings down the drain.
I don't know whether I must scream for these ****mers to pay me back, they have been promising to pay me back my premiums since December, to date I haven't received any money from them, that time my 10 years premiums from three different companies have been forfeited. I will not rest until they give me back my money.
Helpful (0)
|Replies (0)MS
Myogrinity S
1 reviews | Active since Jan 2020
12 Feb 2026, 06:50
10 years worth of funeral savings down the drain.
I don't know whether I must scream for these ****mers to pay me back, they have been promising to pay me back my premiums since December, to date I haven't received any money from them, that time my 10 years premiums from three different companies have been forfeited. I will not rest until they give me back my money.
0
Replies (0)KM
Khethiwe M
1 reviews | Active since Jan 2020
26 Jan 2026, 07:20
Dishonest and unauthorized access to information after canceling their policy
Had a very bad experience. They sold RMA to consolidate insurence instead they deducted money but consolidation wasn't done. I've been battling to get refund in the past 2 months. The last lie I heard was when I was tod the money has been deposited into my account when I ask that to be writing they send me their personal numbers. Mine is to report to Ombusdsman now. After xancellation they continued to access my records, for what?
Helpful (0)
|Replies (0)KM
Khethiwe M
1 reviews | Active since Jan 2020
26 Jan 2026, 07:20
Dishonest and unauthorized access to information after canceling their policy
Had a very bad experience. They sold RMA to consolidate insurence instead they deducted money but consolidation wasn't done. I've been battling to get refund in the past 2 months. The last lie I heard was when I was tod the money has been deposited into my account when I ask that to be writing they send me their personal numbers. Mine is to report to Ombusdsman now. After xancellation they continued to access my records, for what?
0
Replies (0)BT
Boitumelo T
1 reviews | Active since Jan 2020
16 Jan 2026, 04:52
Bad service for consolidation funeral insurance underwritten by RMA
Very bad service, calls don't go through & brokers are ****s
Helpful (0)
|Replies (0)BT
Boitumelo T
1 reviews | Active since Jan 2020
16 Jan 2026, 04:52
Bad service for consolidation funeral insurance underwritten by RMA
Very bad service, calls don't go through & brokers are ****s
0
Replies (0)KM
Khethiwe M
1 reviews | Active since Jan 2020
11 Jan 2026, 09:34
***********
From October no refund after they made me to believe my policies were consolidated
Helpful (0)
|Replies (0)KM
Khethiwe M
1 reviews | Active since Jan 2020
11 Jan 2026, 09:34
***********
From October no refund after they made me to believe my policies were consolidated
0
Replies (0)KM
Khethiwe M
1 reviews | Active since Jan 2020
6 Jan 2026, 23:00
Poor service and no refunds Taking policy on my name
Bad experience. I trusted the lady who promised to consolidate instead they opened a new policy under my name. Will and life cover with Capital but nothing was stated on a will either, no witnesses nothing. I've been struggling to get refund they send me from pillar to post. Now am receiving policy cancellation from old policy. My documents are showing someone else instead of a person that made me apply for policy. Now they are ignoring my calls
Helpful (0)
|Replies (0)KM
Khethiwe M
1 reviews | Active since Jan 2020
6 Jan 2026, 23:00
Poor service and no refunds Taking policy on my name
Bad experience. I trusted the lady who promised to consolidate instead they opened a new policy under my name. Will and life cover with Capital but nothing was stated on a will either, no witnesses nothing. I've been struggling to get refund they send me from pillar to post. Now am receiving policy cancellation from old policy. My documents are showing someone else instead of a person that made me apply for policy. Now they are ignoring my calls
0
Replies (0)NM
A
Anonymous
1 reviews | Active since Jan 2020
16 Oct 2025, 07:16
****** ******, *****ULENT COMPANY!
This ****** company is filled with ******! They opened a will under my name under Capital Legacy which I did not know anything of, I remember some group girls came to my workplace claiming they are from RMA, we only signed a register only for hem to. Use our personal details and open *****ulent policies under Matla Life. I demand my money back and will definitely deal with them lawfully so.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Oct 2025, 07:16
****** ******, *****ULENT COMPANY!
This ****** company is filled with ******! They opened a will under my name under Capital Legacy which I did not know anything of, I remember some group girls came to my workplace claiming they are from RMA, we only signed a register only for hem to. Use our personal details and open *****ulent policies under Matla Life. I demand my money back and will definitely deal with them lawfully so.
0
Replies (0)