Matla Life is a **** Insurance Company

I took out a consolidation funeral policy and life cover with Matla Life late last year 2025 and in January 2026 both the funeral insurance and life cover successfully deducted from Persal. First red flag, was when they failed to replace Sanlam Sky and both Matla and Sanlam deducted in January 2026 and I had to go to Persal department in February 2026 to terminate Sanlam sky. 2nd red flag, in February 2026, Matla Life duplicated the funeral policy with a different refence number and I had a double deduction for the same policy. I made this matter known to the financial advisor Paballo who signed me up and she assured me she escalated the matter to finance. In the following days, she no longer responsed to my follow up attempts, 3rd red flag. I then moved to Matla Life Facebook inbox to have someone in finance to assist me with this matter. After failed Facebook and telephonic attempts, automatically disconnects after 2 minutes of holding (4th red flag), I then emailed them on the 16th March 2026 via customer queries department, no response whatsoever, 5th red flag. Furthermore, I went back to Facebook inbox and I was assured someone from head office will call me back, and Thembisile called me back and asked me to email her my payslip and bank statement for the refund. I emailed Thembisile the Administrative rep of Matla life on the 24th March 2026 and she assured me my refund will be paid in 14 working days, red flag number 6. On the 31st of March 2026, I emailed Thembisile once again after another double deduction in March 2026 and once more, she responded with the 7 working days blanket response. Today it's the 17th April 2026 and I am still waiting for my refunds for February and March. So much for excellence, care, integrity and trust pillars of Matla Life, none of which they have adhered to in this matter. If they make me run around like this for my refunds of an issue they created, then they will surely make you bury your loved ones without them having paid for your claim. Be warned and stay away from such bogus insurance companies.