Ongoing Lack of Feedback and Accountability – Still No Resolution

I am extremely disappointed with the way both Matla Life and RMA have handled my refund query. Despite cancelling my policy in August 2025, money continued to be deducted from my account. I followed all the required steps, submitted every requested document in November, and was repeatedly promised that the refund would be processed “within a week.” Months later, nothing has been paid back to me. After RMA publicly acknowledged my complaint on this platform, I expected proper feedback or progress. However, since that response, I have received no meaningful updates, no timeline, and no indication that anyone is actually working on resolving this issue. To make matters worse, I was later told that the delay is due to Matla Life, and that the matter has been referred to them, yet neither Matla Life nor RMA has taken responsibility or shown any urgency. I am simply left waiting, with no clarity and no resolution. Back in January, I informed RMA that I had recently welcomed a newborn baby and that the refund would greatly assist with my current financial pressures. Unfortunately, this seems to have made no difference to the level of concern or urgency shown by either company. At this point, it feels like customers are expected to chase endlessly for funds that should never have been taken in the first place. The lack of accountability, transparency, and customer care from both Matla Life and RMA is incredibly disappointing. I am exploring every possible avenue to resolve this matter, and I would appreciate guidance from RMA on whether visiting one of their offices in person would result in proper assistance and a quicker resolution because the current process has been ineffective. I simply want the refund owed to me, and for this matter to be treated with the seriousness and urgency it deserves.