Poor service and no refunds Taking policy on my name

Bad experience. I trusted the lady who promised to consolidate instead they opened a new policy under my name. Will and life cover with Capital but nothing was stated on a will either, no witnesses nothing. I've been struggling to get refund they send me from pillar to post. Now am receiving policy cancellation from old policy. My documents are showing someone else instead of a person that made me apply for policy. Now they are ignoring my calls