M(
Matrix (Sunglasses & Cellphones)
Unclaimed Business
M(
Matrix (Sunglasses & Cellphones)
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Nelisiwe M
1 reviews | Active since Jan 2020
26 Jul 2021, 13:30
Best
The best product u can ever ask for try it u will see for yourself I'm happy
Helpful (0)
|Replies (0)NM
Nelisiwe M
1 reviews | Active since Jan 2020
26 Jul 2021, 13:30
Best
The best product u can ever ask for try it u will see for yourself I'm happy
0
Replies (0)LN
Luthando N
1 reviews | Active since Jan 2020
30 Nov 2020, 09:47
Poor customer service and lack of communication
I have been struggling to get a proper communication from Matrix , their customer service is absolutely shocking, after joining them in 2018 everything was okay till this year, i lost my panic button i emailed customer care but no one responded, last month i was double debited and i sent an email to their customer care still no response and i decided to call them, i finally spoke with a lady by the name Felicia who did not help me at all she kept telling me that i was in errears that's why all of this is have been happening to me. She said she will transfer me to request a panic button but the line dropped while she was busy "Transferring" me. I am so disappointed and i cant stay witj Matrix if we as clients are going to be threated like this. I refuse to NO.
Helpful (0)
|Replies (0)LN
Luthando N
1 reviews | Active since Jan 2020
30 Nov 2020, 09:47
Poor customer service and lack of communication
I have been struggling to get a proper communication from Matrix , their customer service is absolutely shocking, after joining them in 2018 everything was okay till this year, i lost my panic button i emailed customer care but no one responded, last month i was double debited and i sent an email to their customer care still no response and i decided to call them, i finally spoke with a lady by the name Felicia who did not help me at all she kept telling me that i was in errears that's why all of this is have been happening to me. She said she will transfer me to request a panic button but the line dropped while she was busy "Transferring" me. I am so disappointed and i cant stay witj Matrix if we as clients are going to be threated like this. I refuse to NO.
0
Replies (0)TG
Thokozani G
1 reviews | Active since Jan 2020
25 Jan 2017, 21:03
Vodacom
<p>hi there, i have a problem where i was consulted by vodacom claiming i openned a contract with them which im not aware off. i explained my side of the story which i never open a cellphone contract with them.</p> <p>i was then asked to submit affidavit with three signatures on blank paper for them to conduct investigation. i did all that but my main problem is that i called the cancellation department to query an update as to how far they were with investigations. i was told im clear the case was deemed as fraud but when i request that in writting i was shoved to all depertments until i ran out of air time since im using different network to them which i spent 32min without getting any help.</p> <p>suddenly now im contacted by their lawyers hammond pole claiming i owe the shop when i have over & over again trying to prove my innocence.</p> <p>offlate i tried to open an contract account which was declined due to this ongoing issue not sorted by the subject company.</p> <p>please advise why i became a victim of this fraud & no one prepared to conduct a proper investigation and sort this matter before my name get more into jeopady for no reason.</p> <p>regards</p> <p>Neville </p>
Helpful (0)
|Replies (0)TG
Thokozani G
1 reviews | Active since Jan 2020
25 Jan 2017, 21:03
Vodacom
<p>hi there, i have a problem where i was consulted by vodacom claiming i openned a contract with them which im not aware off. i explained my side of the story which i never open a cellphone contract with them.</p> <p>i was then asked to submit affidavit with three signatures on blank paper for them to conduct investigation. i did all that but my main problem is that i called the cancellation department to query an update as to how far they were with investigations. i was told im clear the case was deemed as fraud but when i request that in writting i was shoved to all depertments until i ran out of air time since im using different network to them which i spent 32min without getting any help.</p> <p>suddenly now im contacted by their lawyers hammond pole claiming i owe the shop when i have over & over again trying to prove my innocence.</p> <p>offlate i tried to open an contract account which was declined due to this ongoing issue not sorted by the subject company.</p> <p>please advise why i became a victim of this fraud & no one prepared to conduct a proper investigation and sort this matter before my name get more into jeopady for no reason.</p> <p>regards</p> <p>Neville </p>
0
Replies (0)