Matthys Realtors bad rental agent:(. hold on to deposit and wont fix anything you report

Matthy's realtors

If you want to have a good rental experience please stay away from this agent!!!!! here are my reasons 1. The lease ends on the 30th or 31st, a few hours before the 1st. So if you moving to a new place on the 1st, you have to find storage, transport to storage and a guesthouse for that night. This meant that I had to to pay more than R3000 for the night. 2. You have to wait 3-4 weeks before you get your rental deposit from them. They say it's for water and sanitation. But you also pay a separate deposit for water and sanitation at the beginning. So this does not make sense. 3. Water in the flat is dirty. When you ask for it to be fixed they blame the city of Tshwane. This is not true because some people in the complex have clean water. I also checked with the city of Tshwane and they said it's an issue of having the pipes fixed which is not on them. it needs the agent to report the matter to the body cooperate but they won't. 5. The flat has bad mould. When you report the issue, the agent will tell you to open windows and lace curtains. You do all of this and wont solve the issue. mind you this is the first floor so you wont have any privacy and this wont fix the issue. then they will accuse you of being dirty and causing the mould issue. 6. they advertise the flat as having a slower. when you ask for the shower rail. they tell you the tiles are not waterproof for a shower.