Poor Service and Unfulfilled Promises from Mattress and Couch Factory Outlet

I recently had a terrible experience with Mattress and Couch Factory Outlet. They failed to deliver my order on time, and when they finally did, the colour was wrong (grey instead of perlino). The sales rep, Kayla Mentoor, was unprofessional and unhelpful. They tried so hard to convince me that I am wrong instead of accepting that they are wrong and fixing their mistakes. Despite multiple promises, they haven't resolved the issue. They changed the refund terms without my knowledge, and I'm still waiting for a refund. Avoid this company at all costs.