MA
Mattress and Couch Boksburg
Unclaimed Business
MA
Mattress and Couch Boksburg
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About Mattress and Couch Boksburg
Mattress and Couch Boksburg has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Mattress and Couch Boksburg across 5 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNQ
Naledi Q
1 reviews | Active since Jan 2020
17 Dec 2025, 18:47
Poor Service and Unfulfilled Promises from Mattress and Couch Factory Outlet
I recently had a terrible experience with Mattress and Couch Factory Outlet. They failed to deliver my order on time, and when they finally did, the colour was wrong (grey instead of perlino). The sales rep, Kayla Mentoor, was unprofessional and unhelpful. They tried so hard to convince me that I am wrong instead of accepting that they are wrong and fixing their mistakes. Despite multiple promises, they haven't resolved the issue. They changed the refund terms without my knowledge, and I'm still waiting for a refund. Avoid this company at all costs.
Helpful (0)
|Replies (0)NQ
Naledi Q
1 reviews | Active since Jan 2020
17 Dec 2025, 18:47
Poor Service and Unfulfilled Promises from Mattress and Couch Factory Outlet
I recently had a terrible experience with Mattress and Couch Factory Outlet. They failed to deliver my order on time, and when they finally did, the colour was wrong (grey instead of perlino). The sales rep, Kayla Mentoor, was unprofessional and unhelpful. They tried so hard to convince me that I am wrong instead of accepting that they are wrong and fixing their mistakes. Despite multiple promises, they haven't resolved the issue. They changed the refund terms without my knowledge, and I'm still waiting for a refund. Avoid this company at all costs.
0
Replies (0)BM
Bongekile M
1 reviews | Active since Jan 2020
2 Aug 2025, 14:23
Mattress and couch Boksburg happy customer.
I bought a Raphael Corner at Mattress and Couch, Eastrand Mall Boksburg shop. I received a great service from salesman Mr Jaco. He promised to have it delivered the next day and he kept his promise. The drivers also offered a great service, they had a drill to remove and reinstall the feet when the couch could not fit through the security door. The couch was wrapped, and it's exactly what I bought. I'm happy.
Helpful (0)
|Replies (0)BM
Bongekile M
1 reviews | Active since Jan 2020
2 Aug 2025, 14:23
Mattress and couch Boksburg happy customer.
I bought a Raphael Corner at Mattress and Couch, Eastrand Mall Boksburg shop. I received a great service from salesman Mr Jaco. He promised to have it delivered the next day and he kept his promise. The drivers also offered a great service, they had a drill to remove and reinstall the feet when the couch could not fit through the security door. The couch was wrapped, and it's exactly what I bought. I'm happy.
0
Replies (0)TD
Tristan D
1 reviews | Active since Jan 2020
16 Mar 2025, 12:13
Bad delivery service
I purchased a couch, dinning room set and bedside tables in the beginning of Feb 2025 at the Menlyn outlet, I was promised delivery on the 2nd of March 2025. We moved to our new place on 2nd of March and looked forward to the delivery. Sadly on the 2nd of March they never pitched with my order. I was various and rescheduled for the 15th. Again there was promises made for the 15th and came the 15th we struggled again with the delivery. Couldnt get hold of our driver. Eventually it did come on the 15th at 4 o clock in the afternoon after many phone calls and fights. That being said Bongi the sales person at Menlyn was very kind and helped alot. But the main problem was that they could not get hold of the driver. Their communication is horrible, which is sad because the quality of the furniture is spectacular, and I believe they could flourish as a company if they manage their communication and delivery. But for the time being I am very upset with the service and definitely needs to be fixed
Helpful (0)
|Replies (0)TD
Tristan D
1 reviews | Active since Jan 2020
16 Mar 2025, 12:13
Bad delivery service
I purchased a couch, dinning room set and bedside tables in the beginning of Feb 2025 at the Menlyn outlet, I was promised delivery on the 2nd of March 2025. We moved to our new place on 2nd of March and looked forward to the delivery. Sadly on the 2nd of March they never pitched with my order. I was various and rescheduled for the 15th. Again there was promises made for the 15th and came the 15th we struggled again with the delivery. Couldnt get hold of our driver. Eventually it did come on the 15th at 4 o clock in the afternoon after many phone calls and fights. That being said Bongi the sales person at Menlyn was very kind and helped alot. But the main problem was that they could not get hold of the driver. Their communication is horrible, which is sad because the quality of the furniture is spectacular, and I believe they could flourish as a company if they manage their communication and delivery. But for the time being I am very upset with the service and definitely needs to be fixed
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
25 Jan 2025, 05:16
Poor Delivery Service
The purchase experience was fine but I guess that when they want your money. Arranged delivery 1 week in advance. Come day of delivery I took the day off. Was promised delivery only to find that they did not load my item on the truck for the day. Spoke to sales consultant and store manager. Store manager promised to call back , did not have the decency to call me back. Still waiting for delivery . Item purchased was a base and as a result my son will sleep on the floor. How disappointing. Was waiting to order more products when it comes back in stock , sorry Matress & Couch you lost a customer. Have the decency to call your customers back
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
25 Jan 2025, 05:16
Poor Delivery Service
The purchase experience was fine but I guess that when they want your money. Arranged delivery 1 week in advance. Come day of delivery I took the day off. Was promised delivery only to find that they did not load my item on the truck for the day. Spoke to sales consultant and store manager. Store manager promised to call back , did not have the decency to call me back. Still waiting for delivery . Item purchased was a base and as a result my son will sleep on the floor. How disappointing. Was waiting to order more products when it comes back in stock , sorry Matress & Couch you lost a customer. Have the decency to call your customers back
0
Replies (0)MJ
Maria J
1 reviews | Active since Jan 2020
5 Nov 2024, 05:13
Mattress and Couch Boksburg
I recently purchased a wardrobe from Mattress and Couch in Boksburg. While the salesman was friendly and helpful during the purchase process, the delivery and after-sales service has been a nightmare. I paid for the wardrobe installation, and after spending 4 hours at my house, the installation team left. However, the wardrobe drawers can't open properly because the doors are in the way, and to make things worse, the doors were installed *****ed, and skew, that is why the drawers can't open. I contacted the salesman immediately, shared photos, and was promised that they would look into it. However, despite following up multiple times, I haven't received any response or resolution. I’m disappointed by this poor service, and I wouldn’t recommend them based on this experience.
Helpful (0)
|Replies (0)MJ
Maria J
1 reviews | Active since Jan 2020
5 Nov 2024, 05:13
Mattress and Couch Boksburg
I recently purchased a wardrobe from Mattress and Couch in Boksburg. While the salesman was friendly and helpful during the purchase process, the delivery and after-sales service has been a nightmare. I paid for the wardrobe installation, and after spending 4 hours at my house, the installation team left. However, the wardrobe drawers can't open properly because the doors are in the way, and to make things worse, the doors were installed *****ed, and skew, that is why the drawers can't open. I contacted the salesman immediately, shared photos, and was promised that they would look into it. However, despite following up multiple times, I haven't received any response or resolution. I’m disappointed by this poor service, and I wouldn’t recommend them based on this experience.
0
Replies (0)