Do NOT purchase from Mattress and Couch!

Do not purchase from this company. We experienced the worst service we have ever encountered. We ordered a chest of drawers, and the store manager, Cindy, assured us that it would be assembled inside the room where it was meant to go. However, when it arrived, it had already been assembled outside in the rain without our consent.

Only one delivery person arrived, as the assistants were not allowed into the estate due to not having the required documentation (valid passports). As a result, the chest of drawers was left in our kitchen.

After numerous calls requesting that they move the item upstairs and assemble it in the correct room—a service we paid for—they finally sent someone who had the proper documents. The item understandably did not fit up the staircase, so it had to be dismantled and rebuilt, resulting in significant damage: multiple chips, scratches, and broken corners.

We have spent more than a month trying to get this resolved. The company continues to give different excuses and has failed to replace the damaged parts as promised. Their service has been irresponsible and dishonest. Once they receive payment, they show no concern for proper delivery or the condition of the item.