Delayed Delivery – Centurion Lifestyle Centre

I am writing to express my dissatisfaction with the service we received following our recent purchase at your Centurion Lifestyle Centre store on Saturday.

We purchased two queen beds and headboards, and were assured in-store that delivery would take place on Monday, 5 May. The store was fully aware that we reside in Hartbee****rt and had our delivery address on record.

However, on Monday, my wife was contacted and informed that delivery could only take place on Wednesday, 7 May, due to our location. We had made it very clear that no one would be available at home on Wednesdays.

These beds were purchased specifically for our children’s upcoming birthdays on Friday, as part of a room makeover. This delay has placed us in a very difficult position, as the absence of the beds will significantly impact the surprise and joy we had planned for them.

We urgently request that this delivery issue be resolved as soon as possible. We expect the beds to be delivered to avoid further disappointment.

Please treat this matter with the urgency it deserves.