RS
Rory S
Active since Mar 2009
27
Reviews
0
Industries
Reviews
27 reviews11 months ago
Delayed Delivery – Centurion Lifestyle Centre
I am writing to express my dissatisfaction with the service we received following our recent purchase at your Centurion Lifestyle Centre store on Saturday. We purchased two queen beds and headboards, and were assured in-store that delivery would take place on Monday, 5 May. The store was fully aware that we reside in Hartbee****rt and had our delivery address on record. However, on Monday, my wife was contacted and informed that delivery could only take place on Wednesday, 7 May, due to our location. We had made it very clear that no one would be available at home on Wednesdays. These beds were purchased specifically for our children’s upcoming birthdays on Friday, as part of a room makeover. This delay has placed us in a very difficult position, as the absence of the beds will significantly impact the surprise and joy we had planned for them. We urgently request that this delivery issue be resolved as soon as possible. We expect the beds to be delivered to avoid further disappointment. Please treat this matter with the urgency it deserves.
0 replies
12 months ago
Customer Experience
I am deeply disappointed with the customer service I recently experienced. Your website states that you are open on Sundays, and after logging a request, I received confirmation that I would be contacted. However, no one reached out to me, and I had to make the effort to call myself only to learn that your services are only available in Johannesburg, Pretoria, and Cape Town. This lack of communication and misleading information has caused unnecessary frustration. I have lost faith in the brand and the customer experience, and I urge you to address this issue to prevent further inconvenience to customers. I can see by your HP rating as well customer are not happy. I would appreciate a response regarding this matter.
58 replies
17 months ago
Lack of urgency
I would like to express my extreme dissatisfaction with your Call Centre and branch. At 10:44 this morning, I informed you that I have a 16:00 appointment today and that Centurion is closer than Rustenburg. Despite this, you chose to use the Rustenburg branch. It is now 15:40, and they cannot track or get hold of the driver. This is unacceptable and shows a complete lack of urgency. Your poor customer service rating reflects a significant deficiency in customer care. You are not customer-centric at all.
56 replies
20 months ago
Poor Customer Service
I am following up once again on the status of my refund. This matter cannot continue to take this long to resolve. I expect it to be resolved by the close of business today. Your constant email replies without a direct call to me as the customer are unacceptable. Please stop hiding behind emails and contact me directly. If this issue is not resolved today, I will escalate the matter to the CEO, Rahul Jain, at Peach Payments and your CEO Aune Aunapuu at Yaga SA.
0 replies
21 months ago
Lack of Customer Service
I anticipated the arrival of my package today, having verified all the necessary details. The courier assured me over the phone that he was fami**** with the location of my estate. However, I received another call from RAM at 10:38 to double-check my address. Subsequently, my delivery was abruptly canceled. This is an appalling level of service. It leaves me questioning your commitment to customer satisfaction. Certainly, this is not the standard of service I expect from a business I choose to engage with.
53 replies
22 months ago
Damaged Goods
I am writing to express my dissatisfaction with your services. Recently, I had an unfortunate experience where my goods were jammed into a Pudo locker and subsequently broken upon collection. It appears that there is a lack of care for customers’ belongings during this process. Could you please provide information on the measures in place to prevent customer goods from being damaged? Additionally, I kindly request that action be taken regarding the driver responsible for depositing my goods into the locker. For reference, my order waybill is LOCK04520133, shipped from Johannesburg to Hartbee****rt. I eagerly await your response regarding your policy on handling customer goods.
0 replies
25 months ago
Slow turnaround time
It’s been more than two weeks since your store has been unable to sell milkshakes. I was informed that the milkshake machine is currently undergoing repairs. However, it’s surprising to learn that there isn’t a backup system in place. Especially considering that we are located in a province with high temperatures in Hartbee****rt.
0 replies
33 months ago
No Service Provider
I am writing to express my disappointment and frustration with your services. As a loyal customer who has been with your company for several years, Today I encountered a problem that has left me feeling extremely let down. Today experienced a plumbing issue at my home in Hartbee****rt and when I called Discovery Insurance, the representative informed me that you do not have any plumbers within the area. This news was extremely disappointing. As a customer, I expected more from your insurance company. The fact that you do not have any plumbers within the Hartbee****rt area is simply unacceptable. I pay my premiums on time every month to ensure that I have the peace of mind and protection that your insurance company advertises. However, when I needed help the most, you failed to deliver. I hope that you take my complaint seriously and take steps to rectify this situation. As a customer, I should be able to rely on you for help whenever I need it, especially when it comes to something as important as my home. So do you have any electricians in Hartbee****rt should I even need that?
0 replies
33 months ago
Reminder SMS
How many times do you want to send a SMS regarding amount due seriously for R97. My account is not in arrears. I want to close my account and cut all ties with your brand. Your processes are not up to standard.
0 replies
34 months ago
No show
I am writing to express my extreme dissatisfaction with regards to the internet service that was provided by your company. For the past two days, I have been without internet access, despite the promise made by your representative that someone will come over to fix the issue. I find it completely unacceptable that I have been unable to use the internet for such an extended period of time. The lack of internet access has caused me significant inconvenience and has adversely affected mine and my family's daily routine. Moreover, I had scheduled important video conferences for work, which had to be canceled due to the unreliable service. This has caused me unnecessary professional damage and lost business opportunities, which I hope your company will take into consideration.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (18.51851851851852%)
1 Star
22 (81.48148148148148%)