Willard Batteries
Claimed Business
Willard Batteries
Claimed Business
26 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Willard Batteries faces significant criticism around battery durability and warranty claim processes. Customers repeatedly report batteries failing well within the 25-month warranty period, only to have claims rejected over minor terminal damage or other technicalities. Multiple branches, including Gezina, Meyerton, and Phoenix, are cited for dismissive, rude, and unprofessional service. Customers express feeling deceived by warranty promises that appear unenforceable. Positive reviews praise reliable cranking power, long battery life, and helpful staff at select locations like Bloemfontein and Stutterheim.
Performance(last 12 months):
0Trustindex Rating
#44Ranked In Automotive
318h 25mReply Time
-70 NPSUnlikely
Replied to 64% of negative reviews
Reply time on negative reviews: 288 hours 51 min
TrustIndex
0
Ranking
#44
in Automotive
Avg Reply
318h 25m
NPS Score
-70
Recommended: Unlikely
Replied to 64% of negative reviews
Reply time on negative reviews: 288 hours 51 min
Review Distribution
1.6|26 Reviews
May '25 - Apr '26
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
Frequently Asked Questions About Willard Batteries
Based on recent customer reviews, Willard Batteries faces significant criticism around battery durability and warranty claim processes. Customers repeatedly report batteries failing well within the 25-month warranty period, only to have claims rejected over minor terminal damage or other technicalities. Multiple branches, including Gezina, Meyerton, and Phoenix, are cited for dismissive, rude, and unprofessional service. Customers express feeling deceived by warranty promises that appear unenforceable. Positive reviews praise reliable cranking power, long battery life, and helpful staff at select locations like Bloemfontein and Stutterheim.
Willard Batteries has a TrustIndex of 0 out of 10 on Hellopeter, based on 26 reviews in the last 12 months. They reply to 64% of negative reviews, typically within 288 hours 51 min. Hellopeter has tracked Willard Batteries across 164 total reviews. How is the TrustIndex calculated? →
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMA
Mogamat A
1 reviews | Active since Jan 2020
17 Feb 2026, 10:44
Don’t buy Willard, they ****s
What’s the point you give 25th month warranty?? I bought 5 batteries from an authorized seller of yours. First battery was problematic, they replaced it, second one, they fought me, but got the go ahead from you apparently to replace it. Now the 3rd one is giving problems, CLEARLY THEIRS A FAULT WITH THE 636 batteries… why are you not taking ownership? Why aren’t you instructing them to help us promptly. These batteries should be recalled.. You make promises you can’t fulfill. The worst part is your authorized seller is treating us like we eating or drinking the battery acid. How must we use our vehicle? We have responsibilities to see to. They can’t even give us a loan. I will inform everyone not to buy Willard anymore and I will post it on social media.
Helpful (0)
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Mogamat A
1 reviews | Active since Jan 2020
17 Feb 2026, 10:44
Don’t buy Willard, they ****s
What’s the point you give 25th month warranty?? I bought 5 batteries from an authorized seller of yours. First battery was problematic, they replaced it, second one, they fought me, but got the go ahead from you apparently to replace it. Now the 3rd one is giving problems, CLEARLY THEIRS A FAULT WITH THE 636 batteries… why are you not taking ownership? Why aren’t you instructing them to help us promptly. These batteries should be recalled.. You make promises you can’t fulfill. The worst part is your authorized seller is treating us like we eating or drinking the battery acid. How must we use our vehicle? We have responsibilities to see to. They can’t even give us a loan. I will inform everyone not to buy Willard anymore and I will post it on social media.
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Replies (0)MM
Michael M
1 reviews | Active since Jan 2020
6 Feb 2026, 12:37
Battery on call a total LIE!!!
Ordered a battery on call at 16:53pm Monday Feb 2nd, I WAS SO DESPERATE ... at 17:17 some guy called Michael 27722487226 calls me and talks a whole lot of stories as to why he can't assist me he's too busy !!! I asked him to give my order to another technician and more stories came up !!! I told him the website says that they work until 10pm I don't mind waiting because I'm travellig long distance, guess what ??? MORE STORIES WHY HE CANNOT COME AT NIGHT !!! Dude took the job knowing very well what it entails, working until 10pm and all and he tells me HE DOESNT WORK AT NIGHT !!! and I wonder how many customers he has left stranded and disappointed because of his LAZINESS !!! PLEASE TELL HIM TO STOP CALLING ME ITS FRIDAY I NEEDED THE BATTERY THE PAST MONDAY !!!
Helpful (0)
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Michael M
1 reviews | Active since Jan 2020
6 Feb 2026, 12:37
Battery on call a total LIE!!!
Ordered a battery on call at 16:53pm Monday Feb 2nd, I WAS SO DESPERATE ... at 17:17 some guy called Michael 27722487226 calls me and talks a whole lot of stories as to why he can't assist me he's too busy !!! I asked him to give my order to another technician and more stories came up !!! I told him the website says that they work until 10pm I don't mind waiting because I'm travellig long distance, guess what ??? MORE STORIES WHY HE CANNOT COME AT NIGHT !!! Dude took the job knowing very well what it entails, working until 10pm and all and he tells me HE DOESNT WORK AT NIGHT !!! and I wonder how many customers he has left stranded and disappointed because of his LAZINESS !!! PLEASE TELL HIM TO STOP CALLING ME ITS FRIDAY I NEEDED THE BATTERY THE PAST MONDAY !!!
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Replies (0)TM
Thabang M
1 reviews | Active since Jan 2020
23 Jan 2026, 10:31
Horrible and dishonest service. Rated less than 1 star.
Horrible and dishonest service provided. For three days I have been pushing away my disappointment towards a brand I loved so much. I visited Willard Batteries Gezina on 20 January 2026 with a concern that I was entitled to repairing/replacing because of the warranty on my battery. Upon arrival, I stated my concerns to the one of the service providers/consultants at the premises. The most traumatic part of the encounter is that I gave him as much respect as possible, but I was met with a lot of hostility by a boy whose name was Jeandre at first encounter. Even though it was clear that car battery was the problem, he went on to say that alternator is over charging, there is something wrong with the fuses, you need to change your tyres, and the list goes on. Essentially, everything but the battery is faulty. Even though I took the initiative to get 4 other opinions to confirm the accusations made by Jeandre about the alternator, he then said, when I got back for a second time (his name was now apparently Reuben), that the 4 other opinions were all wrong and Willard Batteries Gezina is the best. To make matters worse, he didn’t explain what he was doing on his machine, instead he quickly went through steps and went on to say that there was a surface charge, whereas the other service providers said there was none. What I learned is that, even though THEIR batteries have a 25 months warranty, you can’t claim from it, your battery will NOT get checked, they will damage the terminals to prove their point, and your claim will be rejected before you even raise your concern with headoffice (due to the fact that Jeandre/Reuben communicates directly with the area rep). Willard Batteries (Gezina) will NEVER get my business again, and I will NEVER suggest it to others.
Helpful (0)
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Thabang M
1 reviews | Active since Jan 2020
23 Jan 2026, 10:31
Horrible and dishonest service. Rated less than 1 star.
Horrible and dishonest service provided. For three days I have been pushing away my disappointment towards a brand I loved so much. I visited Willard Batteries Gezina on 20 January 2026 with a concern that I was entitled to repairing/replacing because of the warranty on my battery. Upon arrival, I stated my concerns to the one of the service providers/consultants at the premises. The most traumatic part of the encounter is that I gave him as much respect as possible, but I was met with a lot of hostility by a boy whose name was Jeandre at first encounter. Even though it was clear that car battery was the problem, he went on to say that alternator is over charging, there is something wrong with the fuses, you need to change your tyres, and the list goes on. Essentially, everything but the battery is faulty. Even though I took the initiative to get 4 other opinions to confirm the accusations made by Jeandre about the alternator, he then said, when I got back for a second time (his name was now apparently Reuben), that the 4 other opinions were all wrong and Willard Batteries Gezina is the best. To make matters worse, he didn’t explain what he was doing on his machine, instead he quickly went through steps and went on to say that there was a surface charge, whereas the other service providers said there was none. What I learned is that, even though THEIR batteries have a 25 months warranty, you can’t claim from it, your battery will NOT get checked, they will damage the terminals to prove their point, and your claim will be rejected before you even raise your concern with headoffice (due to the fact that Jeandre/Reuben communicates directly with the area rep). Willard Batteries (Gezina) will NEVER get my business again, and I will NEVER suggest it to others.
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Replies (0)ZK
Zama K
1 reviews | Active since Jan 2020
13 Jan 2026, 16:49
Willard Batteries-Phoenix
The customer service at Willard Battery Xpress Phoenix is awful. I have been to this store multiple times for a warranty issue and keep being told the person who handles warranties is “on leave,” with no clear return date or alternative help offered. This is unacceptable for a business. On my latest visit, the staff member clearly did not know what he was doing. I was given conflicting reasons for why they couldn’t help me—first saying the battery wasn’t bought there, then claiming it was out of warranty, both of which were incorrect. After proving this, I was once again told the warranty person is still on leave. Completely unprofessional and frustrating. I would not recommend this branch to anyone
Helpful (0)
|Replies (0)ZK
Zama K
1 reviews | Active since Jan 2020
13 Jan 2026, 16:49
Willard Batteries-Phoenix
The customer service at Willard Battery Xpress Phoenix is awful. I have been to this store multiple times for a warranty issue and keep being told the person who handles warranties is “on leave,” with no clear return date or alternative help offered. This is unacceptable for a business. On my latest visit, the staff member clearly did not know what he was doing. I was given conflicting reasons for why they couldn’t help me—first saying the battery wasn’t bought there, then claiming it was out of warranty, both of which were incorrect. After proving this, I was once again told the warranty person is still on leave. Completely unprofessional and frustrating. I would not recommend this branch to anyone
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Replies (0)MZ
Melissa Z
1 reviews | Active since Jan 2020
23 Nov 2025, 17:04
Top-Tier Performance and Reliability! Just replaced my car battery with a Willard and I’m seriously impressed
Top-Tier Performance and Reliability! Just replaced my car battery with a Willard and I’m seriously impressed. The difference in cranking power was noticeable immediately - my car starts faster and runs smoother than it has in ages. You can really tell you’re getting a premium product. What stood out even more was the excellent customer service. The team helped me choose the perfect battery for my car and had it installed in no time. Friendly, professional, and clearly experts at what they do. If you want a battery that delivers dependable performance and long-lasting durability, Willard is definitely the way to go. A solid 5-star experience from start to finish!
Helpful (0)
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Melissa Z
1 reviews | Active since Jan 2020
23 Nov 2025, 17:04
Top-Tier Performance and Reliability! Just replaced my car battery with a Willard and I’m seriously impressed
Top-Tier Performance and Reliability! Just replaced my car battery with a Willard and I’m seriously impressed. The difference in cranking power was noticeable immediately - my car starts faster and runs smoother than it has in ages. You can really tell you’re getting a premium product. What stood out even more was the excellent customer service. The team helped me choose the perfect battery for my car and had it installed in no time. Friendly, professional, and clearly experts at what they do. If you want a battery that delivers dependable performance and long-lasting durability, Willard is definitely the way to go. A solid 5-star experience from start to finish!
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Replies (0)AZ
Abs Z
1 reviews | Active since Jan 2020
19 Nov 2025, 18:44
Willard Batteries Stand the test of Time
I took my Mercedes Benz in today to have the Willard battery checked after hearing a friend complain about issues with another brand. My drive is isolated, so I just wanted peace of mind. The technician ran a full test and honestly, I’m so impressed. The Willard battery in my car has been going strong for four years, since the day I bought it, and it’s still performing perfectly. No warning lights, no slow starts, nothing. Just solid, reliable power every single time I turn the key. Massive thumbs up to Willard for building something that actually lasts. Feeling very confident driving home today.
Helpful (0)
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Abs Z
1 reviews | Active since Jan 2020
19 Nov 2025, 18:44
Willard Batteries Stand the test of Time
I took my Mercedes Benz in today to have the Willard battery checked after hearing a friend complain about issues with another brand. My drive is isolated, so I just wanted peace of mind. The technician ran a full test and honestly, I’m so impressed. The Willard battery in my car has been going strong for four years, since the day I bought it, and it’s still performing perfectly. No warning lights, no slow starts, nothing. Just solid, reliable power every single time I turn the key. Massive thumbs up to Willard for building something that actually lasts. Feeling very confident driving home today.
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Replies (0)LH
Linet H
1 reviews | Active since Jan 2020
30 Oct 2025, 13:28
Giving his driver permission to be a danger on the road for other drivers
This company's vehicle drives like a lunatic by overtaking a vehicle on the shoulder of the road, then pushing my vehicle into oncoming traffic in order to avoid a road sign on the side of the road. And when I informed Mr V Niekerk, the owner/manager of the branch, he had no problem with the way his vehicles are a danger on the road
Helpful (0)
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Linet H
1 reviews | Active since Jan 2020
30 Oct 2025, 13:28
Giving his driver permission to be a danger on the road for other drivers
This company's vehicle drives like a lunatic by overtaking a vehicle on the shoulder of the road, then pushing my vehicle into oncoming traffic in order to avoid a road sign on the side of the road. And when I informed Mr V Niekerk, the owner/manager of the branch, he had no problem with the way his vehicles are a danger on the road
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Replies (0)MM
Morgs M
1 reviews | Active since Jan 2020
27 Oct 2025, 07:08
WILLARD BATTERIES DELINING QUALITY!! NEW RECORD LIFE SPAN "8" MONTHS!!
I am very very disappointed with the quality of these Willard Batteries nowadays, in the past 5 years I have had to replace the battery in my Jeep Wrangler 3 times, each time the sales people keep saying I need to get a stronger battery, which I everytime do get whatever they recommend and the lifespan over the years keeps declining. Initially the battery lasted about 2yrs, then 1yr then now only 8 months. Every single time the Willard sales people recommend to get my alternator checked and take it to an electrician which I have done at the last 2 times I have had to replace the battery. Now I guess they'll claim it is my car yet the mechanic finds nothing wrong with the car! As a proof of concept, the last 2 batteries would produce white substance at the terminal (assuming acid) within 3-6 months of purchasing, this is the first time I am experiencing this with Willard Batteries!
Helpful (0)
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Morgs M
1 reviews | Active since Jan 2020
27 Oct 2025, 07:08
WILLARD BATTERIES DELINING QUALITY!! NEW RECORD LIFE SPAN "8" MONTHS!!
I am very very disappointed with the quality of these Willard Batteries nowadays, in the past 5 years I have had to replace the battery in my Jeep Wrangler 3 times, each time the sales people keep saying I need to get a stronger battery, which I everytime do get whatever they recommend and the lifespan over the years keeps declining. Initially the battery lasted about 2yrs, then 1yr then now only 8 months. Every single time the Willard sales people recommend to get my alternator checked and take it to an electrician which I have done at the last 2 times I have had to replace the battery. Now I guess they'll claim it is my car yet the mechanic finds nothing wrong with the car! As a proof of concept, the last 2 batteries would produce white substance at the terminal (assuming acid) within 3-6 months of purchasing, this is the first time I am experiencing this with Willard Batteries!
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